Benjamin Digby Email & Phone Number

London, Gb

Music producer & Music Co-Ordinator, As a Music Production Coordinator, I lead music courses and provide personalized 1-on-1 mentoring, guiding participants through songwriting, recording, mixing, mastering, and branding. I develop tailored 8-week plans for individuals, helping them produce release-ready tracks while mentoring them in both their musical and personal journeys. Additionally, I manage the mixing and mastering of tracks, create accompanying artwork, and coordinate showcase events, overseeing everything from stage setup to sound engineering. My experience also includes building websites for our main charity and the co-working website and producing mini-documentaries to enhance digital presence and engage audiences.

London Area, United Kingdom

Assistant producer, helping Music Production Coordinator during group classes. Taking 1-2-1 sessions with members, helping them achieve goals set out, such as creating a song, mixing and mastering.

• Recording Artist/Music Producer/Mix Engineer• Studio based recording artist with releases under ‘Benjamin Digby’ incl’ featured artists.• Alternate named artist and content creator (playlist/social media) under 'Synth Lovers Cafe'• Knowledge of recording live instruments and vocals using Logic Pro x and advanced plugins.• Sound designer - Extensive collection of hardware synthesisers. Built custom ‘in the box’synthesisers (wave form and sample based) using Native Instruments 'Reaktor'/'Kontakt'.• Composition - Written short film scores and jingles for client projects• Mix & Mastering engineer - Mastering for personal and outside clients.• Promotional videos and artwork using Adobe Cloud (Photoshop, After Effects)• Advertising - Implementing & formed strategies for Facebook targeted advertisements.

London, England, United Kingdom

• Data and Reconciliation Analyst• Daily trades reconciliation. Created and implemented automated reconciliation spreadsheetsusing VBscript and excel formulas to reconcile daily/weekly/monthly trades and futures. Liaisedwith Prime Brokers to setup ftp uploads so sales data is sent automatically to onside servers• Liaised with sales/brokers on urgent trades - Miss matching trades could be penalised soimperative trades amounts and pricing matched before trade closes.• Data analysis - provide analysis on trades and key details to help improve decisions made onfuture trades.• Design of reconciliation templates for heads of offices.• Basic IT help regarding any issues for the team - fixes for phone lines and data sheets. If hardwareissue I would help with the IT department

London, England, United Kingdom

FORMALLY KNOWN AS QYPE• Created and developed customer service procedures for the UK, a “12 month customer journeyplan”• Created, developed and implemented cancellation procedures and failed billing procedures foraccounts cancelling or Direct Debits failed.• Created and implemented “traffic light report” to help spot issues regarding issues at point of sale.• Developed and implemented business product “health checks” for our premium accounts, as tohelp new accounts attain optimised business listings from the start of contract, lessening chancesof cancellations within first 3 months.• Staff training – Train new staff in using our CRM system and our sales process with visual aids(Power Point).• Reported on customer service department SLI’s• Weekly manager meetings to discuss SLI’s and ways to improve service levels.• General customer service - handling customer enquiries, general product help or complaints.• Financial recording and reporting of sales figures for UK office to senior staff within UK andGermany (head office)

• Retaining clients that were cancelling accounts with Touch Local. KPI per month was 65%. Iregularly attained a retention rate of 75%pm• Up selling retained accounts.• Chasing accounts that were behind payments, finding out reasons as to why they discontinuedpayment and resolve issues to continue using Touch Local as viable advertising medium.• Liaise with finance department and create financial reports on cancelled and/or failed billingaccounts• Day to day customer service for customers on retention report, keeping track of SEO/PPC booststo their account, making sure they attain a certain level as to meet their expectations.