Benjamin Dobos Email & Phone Number

Walker, Michigan, United States

• SAAS product owner using agile methodology to define, plan, and executethe product roadmap in close cooperation with internal and externalbusiness stakeholders from North America, South America, Europe, and Asia.
• Working closely with the product management team, applicationdevelopment leads, and database leads to ensure that all requirements,budgets, and schedules are clearly defined and on track.
• Leading a cross-functional team to complete technical and user acceptancetesting, while maintaining effective communication during scoping,execution, and product release.
• Monitoring development team activities to ensure the team stays on track,engaging with cross-team leads to eliminate roadblocks.
• Managing hypercare and documentation procedures.
• Working closely with the development lead to execute product backloggrooming and prioritization.

Greater Grand Rapids, Michigan Area

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• Developed a company website, implementing HTML, CSS, JavaScript and PHP, designed to be fully responsive and SEO ready.
• Managed and improved company social media presence.
• Responsible for maintaining, installing, and troubleshooting VMWare, Windows and Linux servers, determining the company's hardware, software, and data needs and making recommendations to leadership based on this.
• Directly managed IP network builds, Linux and Windows Server maintenance, troubleshooting and scripting
• Reviewed and mitigated annual HIPAA and PCI compliance for the company.

Debrecen, Hungary

• Responsible for controlling commercial/technology-based projects to agreed performance targets, budgets, and timescales.
• Negotiating and defining a detailed step plan for delivery (introduction, migration, rearrangement, cessation) and monitoring all stages of the project checking and then initiating action as appropriate.
• Jeopardy monitoring and management.
• Overall ownership of issues within the project and overall accountability for delivery.Projects Highlights:
• Coordinating Cloud Connect project designed for our major client, Philips, to increase performance while reducing cost and risk
• Successfully launching and delivering AWS migration project for this client across North America involving thousands of employees.

Hungary

• End to End Service Request Management for IMACD service requests
• Project Coordination regarding all incoming Work Requests/Bulk Requests
• Reporting and Analysis
• Escalation management for Breached SLA Service Requests on a daily basis
• Complaint Management
• Deep Dive analysis for backlog reductionProjects Highlightso Coordinated a team to merge two clients’ employees into one platform involving thousands of employees.

Hungary

Providing access requests for our UK-based client, Everything Everywhere on a number of applications including: - SAP - Active Directory- Lotus Notes- IMS- Citrix- Aston- SharepointBeyond managing daily BAU activities, my responsibility is to ensure all SLA is met as agreed with EE. Additionally, taking part in internal EE project delivery as well as.