Benjamin Dougherty Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• First point of contact for 500+ students responding to all registration/enrollment related inquiries
• Operated the college’s 12-line switchboard; direct calls and relayed messages as required
• Provided information regarding admission requirements and the application process to prospective students
• Maintained the general and financial aid files of 1000+ applicants, students, and graduates
• Collaborated with peers to achieve a 0% default and exception rate upon the auditing of all files
• Obtained OSAP training to assist with processing course load changes and program withdrawals and notified lenders

Toronto, Canada Area

Toronto, Canada Area

• Completed new member intake; processed and input registrations into the computer database
• Participated in agency and inter-department strategic planning; initiated change accordingly
• Collaborated on several successful grant and program budget proposals to fund anti-smoking and art projects
• Monitored the issues, barriers, and trends related to youth; responded with program modifications
• Prepared and compiled incident, accident, and statistical program reports as required
• Completed monthly calendars, parent letters, internal correspondence, and program evaluations

Toronto, Canada Area

• Supervised a team of 5-8 staff and volunteers, maintained the overall management of the facility
• Maintained membership, participant, and program information files on computer database
• Answered incoming phone calls, filed documents, prepared deposits, and processed registrations

Certificate, Student Affairs & Services

Bachelor Of Arts - Ba, Social Work

Diploma, Recreation & Leisure Services