Benjamin Douglas Email & Phone Number

Clapham, England, United Kingdom

I am a Local Business Manager, currently based in the Clapham High Street store of Metro Bank. Previously in the Cheapside store.I look after a portfolio of c2500 SME businesses and grow my client base through referrals and networking.Metro Bank is the first new bank to the UK in over 135 years.We offer an unrivalled level of service and convenience which includes 7 day banking, longer opening hours, instant account opening and an extremely competitive business banking… Show more I am a Local Business Manager, currently based in the Clapham High Street store of Metro Bank. Previously in the Cheapside store.I look after a portfolio of c2500 SME businesses and grow my client base through referrals and networking.Metro Bank is the first new bank to the UK in over 135 years.We offer an unrivalled level of service and convenience which includes 7 day banking, longer opening hours, instant account opening and an extremely competitive business banking tariff.Please contact me to find out how we are revolutionising banking in the Show less

City Of London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

I managed a new Chinese takeaway, based in Elephant and Castle.One of 5 branches in London, and one of the newest. Zing Zing won “Best Chinese Takeaway in the UK” 2017 and after 2 Crowdcube campaigns they have overfunded on both occasions In this role:- I have achieved a 4-star food safety rating through EHO (Environmental Health Officer), ensuring all colleagues were working safely and complying with all food safety guidelines at all time, as well ensuring all staff were signed… Show more I managed a new Chinese takeaway, based in Elephant and Castle.One of 5 branches in London, and one of the newest. Zing Zing won “Best Chinese Takeaway in the UK” 2017 and after 2 Crowdcube campaigns they have overfunded on both occasions In this role:- I have achieved a 4-star food safety rating through EHO (Environmental Health Officer), ensuring all colleagues were working safely and complying with all food safety guidelines at all time, as well ensuring all staff were signed off on various food safety training (COSHH, First aid, Food Allergen & Food Safety Level 2).- I have increased sales on average by 5k per week with on-going local marketing campaigns by working very closely with the PR & Marketing team and coming up with strategies on how to increase sales and brand awareness within a certain vicinity. This included various promotional online and in-store offers and door to door marketing;- I oversee all daily operations of a fast paced, Chinese takeaway;- Leading a team of 15-20 part-time & full-time staff;- Ensuring the store hits all revenue and financial cost, whilst providing fantastic quality and service to our customers;- Between Spring/ Summer we take 9-15k per week, and in Autumn/ Winter 14-20k per week;- I monitor and maintain weekly/ monthly food and labour costs;- Stock ordering and reconciliation;- Making sure the store is a safe and healthy place to prepare food and a great place to work for our colleagues;- Take the lead on staff management, hiring, training, coaching, development and discipline;- Creating weekly staff schedules;- Communicate with all third-party companies, engineers, IT services & head offices to resolve any issues;- Trouble-shooting in store;- Assist in the kitchen when needed (prep, organising storage, fryer duties), assist with Front of House when needed (entering and taking orders, dealing with customer enquiries/ complaints, taking phone calls and any walk-in customers); Show less

Harlesden, England, United Kingdom

- Through my time in Sainsbury’s I have been based in various stores and, had many roles within the company, including Checkout Team Leader, Commercial Team Leader, Fresh Foods & Counters Team Leader, Bakery Team Leader and Manager in Training;- All roles required me to assist in the day to day running of specific department’s and the store; as well as managing different amounts of colleagues; achieving daily, weekly, monthly financial targets; ensuring colleagues deliver excellent customer… Show more - Through my time in Sainsbury’s I have been based in various stores and, had many roles within the company, including Checkout Team Leader, Commercial Team Leader, Fresh Foods & Counters Team Leader, Bakery Team Leader and Manager in Training;- All roles required me to assist in the day to day running of specific department’s and the store; as well as managing different amounts of colleagues; achieving daily, weekly, monthly financial targets; ensuring colleagues deliver excellent customer service and, communicating to colleagues and other members of management in daily huddles;- I moved across to the Convenience sector of Sainsbury’s in October 2012. Successfully being signed off as Store Supervisor in late 2014, and rapidly being signed off in 2015 as Deputy Store Manager;- In this role I have experienced a fast paced side of retail management. It has also given me a stronger insight into the legal and Human Resources side of retail;- Being a Deputy Store Manager has required me to run various stores and teams of various sizes; train and coach colleagues and management; organise store schedules; solve a number of financial issues (e.g. banking, sales, waste, shrinkage and labour); take charge of all compliant and legal documents within the store. Show less

Kingston Upon Thames, England, United Kingdom

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Btec Sports Studies

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