Benjamin Driggs Email & Phone Number

Salt Lake City, Ut, Us

Frisco, Texas, Us

Pleasanton, California, Us

Establishment and management of new data feeds and ETL pipelines for the most innovative DMS in the industry. Specialized in systems analysis of a myriad of competitors and 3rd parties. Subject matter expert and product owner for CRM data conversions and document migrations. Specialized in technical write-ups of extraction processes and project management of extraction developments. Managed a small team of fellow conversion SMEs. Managed data vendor relationships and coordinated between data analyst, client IT, and on-site client implementation teams.Select accomlishments:SOP documentation for CRM data implementationsGrew CRM data conversion capabilities from supporting 1 implementation per month to 20 per month through streamlining processes, automation, and training of new staff.Managed over 300 high-volume PDF document migrations from a variety of sources, while streamlining processes and developing project management tools. Decreased average time of migration from 2 weeks to 4 days.Developed a new document migration validation process that vastly improved data quality and dropped related support case creations to 15% of previous levels. Analyzed and developed extraction processes into Tekion ARC from over 15 unique CRM systems and 6 DMS systems.Proactively took over management of the Subject Matter Expert team after the unexpected death of my direct manager, guiding the team through a period of uncertainty and grief. Interfaced with a myriad of internal teams to ensure successful data conversions for all products, from on-site implementation managers to data engineers.

Management of integrations with third parties, including implementing, migrating, and troubleshooting XML APIs, flat file integrations, and relational databases. Required writing of complex SQL queries and scripts, troubleshooting SSIS packages, and creation and implementation of custom imports from various third parties into SSMS. Specialist in outgoing data deliveries for canceling clients, ensuring data quality and satisfaction.Select projects:Streamlined SSIS packages to decrease run-times by 30%, saving thousands of man-hours. Increased reliability of internal worknotes extraction script, decreasing the amount of manual monitoring necessary and again saving manual labor.Developed and published interdepartmental Standard Operating Procedure for CRM cancellation, extraction and conversion.At time of exit, had onboarded and trained over 60% of the existing DIS team., including employees in India and remote and in-person in the US.

Mastery of and certification in vast automotive CRM software product, education and training of customers across the United States, Canada, and Puerto Rico in Spanish and English. Mentoring and training of large groups of new hires.Case analysis, including custom SQL queries against production data, to confirm escalation to relevant engineering teams. Training of new team members in both the US and India. Select accomplishmentsAt time of promotion, had onboarded and trained over 40% of the existing CRM support team.Main point of contact in Support for the Penske Automotive Group, the largest enterprise dealer group in the country. Maintained high dealer and corporate sentiment. Maintained top 5% case closure rates and CSAT score.

Frontline phone and chat support for leading automotive CRM solution. Select accomplishments:Fluent in Spanish, was the main point of contact for all Puerto Rico clients, including the two largest dealer groups on the island.Certified on all relevant products (CRM, integrations, lead management, and desking) in record time.Directly decreased departmental backlog by 30%.

Co-founder and owner of the only public makerspace in Utah Valley. Shuttered due to the pandemic.

Management of wholesale produce shipments across North America. Shipment management and sales in both English and Spanish. Managed over 500 shipments of various sizes in a 3-month period alone.

Pleasant Grove, Ut, Us

Managed live information on world history, politics, and culture. Kept information up to date. Wrote detailed articles on world history and culture. In addition, managed several accounts worth more than $20,000.

Bachelor Of Arts - Political Science, Political Science And Government

High School