Benjamin Durham Email & Phone Number

Tempe, Arizona, Us

Responsible for:Analyze and document current technology infrastructure designsDevelop documentation, roadmaps and transition plans that support existing and futurebusiness solutionsDevelop recommendations on alternative service delivery and automation; determine long-term viability of solutions and, as needed, cost impactAssist with establishing long-term technical direction and strategic foresight for softwareapplications and IT infrastructureConsult with technical teams to establish and maintain a framework for the integration andimplementation of technical standards and guidelines used for the design and documentationof technical solutionsEvaluate and recommend enhancements, upgrades and/or replacement for line-of business/enterprise applications and/or IT infrastructure systems and services

Phoenix, Az, Us

Responsible for:Orchestrating new site acquisitions in the process of swapping ERPs to our standard. Maintaining IT services for over 40 remote sites (including across states) and 250 end users.Developing an in-depth understanding of current ERP system (Site Watch) and building on top of it to improve performance and functionality. Developing reports with KPIs for stakeholders to use and review.Building out integrations with current ERP and third party vendors. Deciding which new technologies will best benefit the company and the team.Building and Maintaining new AWS environment to further advance the infrastructure of the company. Notable Projects:Built a daily export of legacy Firebird DB that ERP runs on into SQL for better report performance and functionality in integrations.Moved legacy ERP system to AWS for better redundancy and connectivity, though the solution was not supported by the vendor.Automating many daily or weekly tasks that saved countless work hours and dollars.Built out web URL endpoints to be used by our e-commerce website to replace the poorly supported API calls supplied by our ERP to increase performance and functionality of our website.

Phoenix, Az, Us

Responsible for:Hiring and managing a team of 8 technicians and administrators.Setting up multiple new green field sites.Orchestrating new site acquisitions in the process of swapping ERPs to our standard. Maintaining IT services for over 40 remote sites (including across states) and 250 end users.Ordering and maintaining vendor relations. Building IT and operational standards and processes across the company.Developing an in-depth understanding of current ERP system (Site Watch) and building on top of it to improve performance and functionality. Developing reports with KPIs for stakeholders to use and review.Building out integrations with current ERP and third party vendors. Deciding which new technologies will best benefit the company and the team.Notable Projects:Built a daily export of legacy Firebird DB that ERP runs on into SQL for better report performance and functionality in integrations.Moved legacy ERP system to AWS for better redundancy and connectivity, though the solution was not supported by the vendor.Automating many daily or weekly tasks that saved countless work hours and dollars.Built out web URL endpoints to be used by our e-commerce website to replace the poorly supported API calls supplied by our ERP to increase performance and functionality of our website.Installed Ticketing system to track Department requests.

Phoenix, Az, Us

Responsible for migrating county agencies to Office 365 (O365), and to a new unified Active Directory Domain.Constructed many solutions for pressing issues with Office 365 migrationsWrote powershell scripts to automate many migration processes and Exchange processesMaintained an Okta environment that spanned thousand of usersManaged Azure and Exchange Online environment used by the whole county, 5,000 users. Managed Multi-Domain Active Directory environments for multiple county departments.Developed standards for all agencies to use in the new domain and in the O365 domainWrote REST client in ASP.NET using C# to interface with the Okta API.

Indianapolis, In, Us

Part of a three person team that handles all department projects. I am the liaison between the systems side and the network side, so I work on all projects that department goes through. Managing 400 users. Responsible for recommending and implementing new technologies. Responsibilities: Entire Microsoft environment (AD, DNS, DHCP, Group Policy, SCCM, IIS, SQL, Exchange), Cisco UCS hosts, VMware, Veeam, Pure Storage Array, EMC VNXe and DataDomain, Palo Alto Firewall, Cisco NetworkAutomated windows and application patching through SCCM.Wrote program and SSIS package to import xml loan information into a SQL database.Designed and implemented a multi-application monitoring system to keep all servers and network infrastructure in policy.

Greenfield, Indiana, Us

Part of a two person team that was responsible for all department projects. Managed 300-400 users. Responsible for recommending and implementing new technologies.Setup Ticketing system, redundant PFsense, Remote Assistance, a EMC VNXe storage array, Veeam, and a EMC Data Domain.Wrote Powershell scripts to inventory AD and keep systems up to date.

Sole user responsible for all department Systems and Network Projects and handled all Tier 2 and Tier 3 requests. Managed 250 users. Responsible for implementing all new technologies and recommending new technologies to implement. Worked with vendors to ensure proper infrastructure for new technologies Designed and configured a new VMware environment. Planned and implemented virtualization of 90% of legacy physical servers. Designed and implemented a hardware redundancy policy for all network equipment, to decrease a downtime to an hour at most for any network equipment failurePlanned and designed opening of a distribution center including network, PCs, and phone system.Designed a custom database replication system between an AS400 Database (DB2) and a Windows SQL Server. Designed and wrote an application to import orders from our biggest customerRecommended and redesigned the company’s internal website to increase maintenance efficiency