Benjamin Burdick

Benjamin Burdick Email and Phone Number

Innovative and forward-focused Manager delivering top-notch technological solutions @ Agiliti
Benjamin Burdick's Location
Rosemount, Minnesota, United States, United States
About Benjamin Burdick

With over two decades of experience in the IT field, I bring a wealth of expertise in spearheading complex projects, fostering innovation, and driving seamless collaboration across multifaceted teams. Known for consistently delivering innovative solutions, I've spearheaded the implementation of ITSM competencies and ITIL practices, streamlined operations, and integrated cutting-edge technologies to optimize processes and reduce costs.In my current role, I directed four product teams and introduced Agile methodologies within a DevOps framework, achieving a remarkable .001% error rate in code migrations. I'm passionate about leveraging technology to enhance efficiency, such as automating billing activities, tracking equipment in real-time, and integrating incident management systems. With a strong background in ServiceNow implementations, I've addressed complex IT challenges for numerous clients and excelled in translating technical concepts into accessible language. As a leader, I've fostered growth and knowledge among teams, mentored peers, and provided valuable technical guidance while cultivating a positive and harmonious work environment.Throughout my career, I've maintained a focus on innovation, process improvement, and effective project management. I thrive in dynamic environments and continuously seek to enhance technological solutions. If you're looking for a results-driven Senior Software Engineering Manager with a knack for delivering excellence and driving innovation, let's connect and explore how we can support each other's professional growth.

Benjamin Burdick's Current Company Details
Agiliti

Agiliti

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Innovative and forward-focused Manager delivering top-notch technological solutions
Benjamin Burdick Work Experience Details
  • Agiliti
    Senior Software Engineering Manager
    Agiliti Jan 2022 - Present
    Eden Prairie, Minnesota, Us
    * Responsible for providing architecture leadership for application integrations and health, monitoring* Analyze the business systems integration environment to detect critical architecture/design deficiencies, and recommend solutions for improvement* Define the principles to guide solution decisions for enterprise integration architecture and business technology* Build solutions that increase business value using industry standard methodologies and scalable integration tools/platforms* Collaborate with leader peers, vendors and across engineering on data/integration/real-time solutions* Facilitate the evaluation and selection of tools and technologies to improve existing integration platform* Integration domain expert and advisor who builds and ensures alignment with the future state integration reference architecture* Lead the integration team to ensure standard methodologies are communicated and practiced* Plan, coordinate, architect, and supervise all activities related to the integration of applications, and third-party solutions as required to meet the business requirements of the organization* Work multi-functionally within company to present leadership with compelling Integration offerings* Collaborate with the broader architecture community to provide feedback into strategies and standards* Define and deliver integrated solutions by applying proven delivery methodologies including Agile
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  • Agiliti
    Servicenow Solutions Architect
    Agiliti Sep 2020 - Jan 2022
    Eden Prairie, Minnesota, Us
    • Design Interface solutions based on Functional Specs and the review of technical specifications• Define systems strategy, develop systems technical requirements, design and prototype testing, and define support procedures, plus implement workable business solutions• Provide solutions to complex business problems• Translate business requests into application system solutions.• Analyze system user requirements to define and design system interfaces, enhancements, and/or modifications• Work closely with the business and functional teams regarding the viability of business requirements and the potential impact• Support the implementation and migration of projects.• Deliver business transformation through disruptive technology innovation• Serve as platform SME to technology and business partners, as well as junior developers• Lead change and innovation - pursue opportunities to adopt new technologies and drive adoption to enhance business outcomes - drive and mange high-quality execution across organizational lines
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  • North 20 Brewing
    Beertender
    North 20 Brewing May 2023 - Present
    North 20 Brewing started out as a gift to one of the founders, David Schmitz. During the 2015 holiday season, the Schmitz household gifted David a homebrew kit. It didn't take long for David and his two sons, Christian and Jordan, to realize how much they enjoyed this weekend hobby. The Schmitz family quickly developed the dream of one day opening a brewery. Realizing this would take more than some simple homebrew knowledge, Christian and Jordan decided to attend Dakota County Technical College’s Brewing and Beer Steward Technology program. As for the name 'North 20 Brewing,’ this is a testament to a grandparent of the Schmitz family, who referred to the beautiful property where the brewery is located as the "North 20." We are sentimental when remembering how grandpa enjoyed driving up the dirt road on his John Deere to mow the North 20.Our goal is to provide a location where people can gather to socialize while enjoying a locally brewed beer. We believe drinking craft beer is more than simply tasting a well-made drink. To us, it is about the time you get to spend with the people around you. Our goal is to give our community a space to meet, have fun, and drink fresh beer, all while enjoying a unique, refreshing, and relaxed setting.
  • Logicalisus
    Senior Servicenow Consultant - Itsm Services
    Logicalisus Sep 2016 - Sep 2020
    Troy, Michigan, Us
    While serving as Senior ServiceNow Consultant - ITSM Services, I orchestrated development of custom business applications, spearheaded ServiceNow implementations for 40+ clients, and resolved complex IT challenges, fostering consistent high satisfaction among customers.Key achievements: • Created customized applications to address specific business requirements where standard solutions fell short• Augmented and refined Logicalis notifications and access request management solutions through utilization of CMDB and service catalog.• Translated technical concepts into accessible language for non-technical audiences, in written proposals and during in-person presentations.• Provided technical guidance to solve complex issues and ensure timely delivery of client solutions.• Integrated various client-specific enterprise and unique systems using Scripted Web Services.• Served as a key expert in configuration management and ITOM Delivery.• Designed and developed extended and custom patterns for Discovery to support unique devices within the company.• Performed in-depth Health Reviews of CMDB, offering recommendations and strategies to enhance system quality.• Consistently achieved impressive 9+ ratings on survey results related to customer implementations.
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  • Virteva
    Servicenow Practice Lead/Manager, Professional Services
    Virteva Mar 2015 - Sep 2016
    Minneapolis, Mn, Us
    During my time at Virteva, I led a ten-member consulting team specializing in ServiceNow technology. As a ServiceNow expert, I represented the company at executive briefings, marketing events, and user conferences.• Conceptualized and deployed Virteva's Rapid Deployment Package (ITSM) for 30+ clients.• Collaborated with sales personnel to assess the needs of Enterprise customers and conducted pre-demo needs analysis for qualification.• Maintained and supported shared/domain-separated instance, accommodating 30+ clients.• Approved all technical architecture decisions, maintaining a high standard of documentation quality.• Fostered growth and knowledge by training and mentoring peers and other ServiceNow team members.• Delivered Proof of Concept/Proof of Value presentations to prospective clients.
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  • Prime Therapeutics
    Lead Systems Engineer, Shared Services
    Prime Therapeutics Jun 2013 - Mar 2015
    Eagan, Mn, Us
    As Lead Systems Engineer, Shared Services, I steered a three-person ServiceNow team as lead engineer, playing a crucial role in the implementation of the ServiceNow Discovery feature. I reconstructed the custom policy exception module and established an intake and priority process for the ServiceNow development team. • Devised an issue log application facilitating QA testers to track uncovered issues in updated or altered instances.• Crafted ServiceNow strategy roadmap aligned with business objectives and grew business usage of ServiceNow through new application implementations.• Devised programmatic solutions to manage the increasing demand for licenses.• Presented client delegation solution at the ServiceNow K14 Convention.
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  • Best Buy
    Lead Servicenow Admin, Enterprise Information Protection
    Best Buy Dec 2012 - Jun 2013
    Richfield, Minnesota, Us
    With this company, I directed a five-member ServiceNow team, acting as lead and system architect. I transformed business processes with ServiceNow modules like Incident, Problem, Knowledge, Change, Configuration, Service Catalog, Release, Field Services Management, and Service Level Management.• Innovated custom template modules for incident and change, enabling power users to distribute typical ticket types to ESS users, decreasing administration and licensing expenditure.• Combined ServiceNow with web services on retail appliances for automatic ticket creation and updates for onsite staff.• Built and configured JDBC integration with HP's uCMDB.• Leveraged JSON to transmit events from Business Service Management (BSM) to ServiceNow, automating the creation of incident tickets.• Established and upheld a ServiceNow release timetable post-implementation phase.
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  • Burdick Bunch Web Designs
    Web Developer
    Burdick Bunch Web Designs Jun 2008 - Mar 2013
    Built custom web pages for political campaigns using Wordpress and ArtisteerInstructed users to update and how to admin their sitesMaintained and tested patches for upgradesInstalled required plugins for additional featuresProvided ongoing support and troubleshooting
  • Prime Therapeutics
    Lead Systems Engineer - Information Service Delivery
    Prime Therapeutics Aug 2009 - Dec 2012
    Eagan, Mn, Us
    During my tenure as Lead Systems Engineer - Information Service Delivery, I introduced and reinforced Incident, Problem, Change, Configuration, Asset Management, Knowledge Management, Service Availability, and Service Catalog modules. I formulated and implemented top-tier system management best practices, encompassing system naming conventions, access hierarchy, update promotions, global properties, and release schedules.• Tailored dashboards to suit specific needs and leveraged content management feature to deliver personalized portals for both internal and external customers.• Crafted an array of 160 catalog items and orchestrated 90 unique workflows.• Partnered with cross-functional teams to implement role-based access within ServiceNow and facilitate access provisioning for external systems.
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  • Ecolab
    It Project Lead/Manager
    Ecolab Jun 2006 - Aug 2009
    St. Paul, Mn, Us
    Project Lead/Manager for a number of Business Intelligence projects. Communicate and organize projects where working with exteral contractors is a must and identify which projects will bring increased revenue to the company.
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  • Ben Burdick For City Council
    Candidate For Rosemount City Council
    Ben Burdick For City Council 2008 - 2008
    Door knocking, door knocking, and more door knocking. I learned a lot about our community and the people that live in it. I didn't win but I did come in 3rd out of 26 people that ran for the position.
  • Mayo Clinic
    Systems Engineer
    Mayo Clinic Sep 1998 - Jun 2006
    Rochester, Minnesota, Us
    Systems Engineer for the Tools department. I was responsible for the architecture and deployment of the Business Objects Enterprise environment. I was responsible for migrating off of earlier Crystal Enterprise deployments to BOE XI R2. Support was also given for our Remedy 5.5 environment and Data Integrator XI.
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  • Mayo Clinic Foundation
    Systems Engineer
    Mayo Clinic Foundation Jan 2005 - Jan 2006
    Project lead for the design, implementation, and management of a 15 server Business Objects Enterprise XI R2 architecture through entire development lifecycle • Migrated users, objects, and applications into new BOE environments from Seagate Info and Crystal Reports 8.5 - 10 environments • Designed and implemented a 7 server Business Objects Data Integrator XI environments on the Windows 2003 Advanced Server • Maintained operational support with custom Remedy 4.5 environment while assisting in configuring new architecture for Remedy 6.0 upgrade • Isolated issues, tested fixes, and implemented resolutions • Established and participated in oversight and knowledge group for developers and usersCrystal Report Developer - Development Support Services
  • Worldconnect Communications
    Mci Internet Administrator
    Worldconnect Communications Jan 1997 - Jan 1998
    Supervised shipment of software to customers • Answered questions for customers concerning problems or complaints • Sustained relationship with MCI liaison to coordinate proper customer connections and commissions

Benjamin Burdick Education Details

  • Augsburg University
    Augsburg University
    Master Of Business Administration (M.B.A.)
  • Cardinal Stritch University
    Cardinal Stritch University
    Management Information Technology

Frequently Asked Questions about Benjamin Burdick

What company does Benjamin Burdick work for?

Benjamin Burdick works for Agiliti

What is Benjamin Burdick's role at the current company?

Benjamin Burdick's current role is Innovative and forward-focused Manager delivering top-notch technological solutions.

What schools did Benjamin Burdick attend?

Benjamin Burdick attended Augsburg University, Cardinal Stritch University.

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