First point of contact in Dr Williams's office, dealing with incoming emails, phone calls and writtencorrespondence.Completed wide range of tasks, such as writing briefing documents, press releases and leaflets, liaisedwith local stakeholders such as trade unionists, businesses, schools and journalists.Delegated work where necessary to the diary manager and caseworker.Helped plan and deliver the re-election campaign, managing large numbers of volunteers.Achieved 25,000 contacts in five weeks during the general election campaign.

Assisted with extensive administration tasks, processing the vast amounts of email correspondence the party receives.Frequently worked to targets and had to meet tight deadlines.Processed new membership applications securely, accurately and quickly.Recorded information and processed data accurately and securely.Participated in the roll-out of the Organise programme.Acted as a mentor to and assisted with the briefing and training of new Communications Agents.Provided inbound telephone support and covered the role of Correspondence Assistant at busy times.Contributed to a positive team environment by sharing learning and motivating and encouraging otherCommunications Agents.Provided a first-class experience to Labour Party members and supporters.Required broad knowledge and understanding of the Labour Party, excellent customer service skills andtelephone manner, dedication and attention to detail, self-motivated