Benjamin Eddy Email & Phone Number

Fort Mill, South Carolina, United States

8024 Calvin Hall Road Fort Mill SC

Supporting 4000+ end users desk phones, soft phones and mobile app issues within our 8x8 endpoint. I was the only support technician on the team for 6 months of my tenure. Assisted in preparing transition to Vonage from 8x8.Assisted Porting Numbers in and out of 8x8.Created IVR Scripts for call flows.Onboarded and Offboarded users in 8x8.

Fort Mill, South Carolina, United States

• Part of a six-person hardware team to provide end-user support for 14,000+ staff spread throughout 900+ offices including Hawaii and Canada.
• Responsible for setting up equipment for employee use, performing hardware and software upgrades, and keeping track of technology assets.
• Assisted with deployment of Office 365 upgrades, Windows 10, and Mac managed service JAMF.
• Mentored and provided support for new Client Solution team members
• Mentored and provided support for Tier 2 and Tier 1 team members

Fort Mill SC

I provided 2nd level Countywide Support for over 500 locations in the states, in Hawaii and Canada for over 11,000 Sunbelt end-users. Knowledge of AS400 program, and various troubleshooting for end-user applications.

Charlotte, North Carolina Area

Responsibilities: Provide superior end-user support for 750+ staff spread out over 9 offices, in 5 states. Perform imaging and set-up of desktops, laptops, printers and phones. Communicate effectively with a 6 person desktop support team. Troubleshoot end user problems dealing with hardware. Skills I improved: Communicating with Team and end users to.

Responsibilities: My goal is to provide our users with the best service I can provide them as a desktop support technician in a respectful and timely manner.Skills I Improved: Customer Service, Troubleshooting, Basic Network troubleshooting, Software installations, Software Troubleshooting, Sysaid, Remote Desktop Support,

Responsibilities: I provided IT service to Private homes and Businesses. I mostly did Virus removal, I also provided Basic network equipment setup ex: Routers and/or Wireless Access points, as well as repaired broken desktops and laptops (replaced Motherboards, RAM, HDD's, Processors, and Laptop Monitors).Skills I Improved: Customer Service, Computer.