Benjamin Edwards Email & Phone Number

I am a highly experienced Systems Support Analyst with a proven track record of success in 1st and 2nd level support. I am self-motivated, team-oriented, and passionate about technology. I have a strong desire to learn new things and am always eager to take on new challenges. I am also a reliable, trustworthy, and hardworking employee. I enjoy working with people and have a knack for building rapport. I am also a creative thinker and am always looking for ways to improve processes and procedures. I believe that I would be a valuable asset to any team and I am confident that I can make a significant contribution to your organization.Core Skills:Software and hardware troubleshooting: Proven ability to troubleshoot and resolve a wide range of software and hardware issues, including Windows, MSOffice, Azure, Microsoft Exchange, and mobile devices.ITIL Certified: Demonstrated knowledge of ITIL best practices and processes.On-site and remote support: Experience providing support to users both on-site and remotely.Call log management: Skilled in managing call logs and tracking the resolution of issues.Knowledge management: Experience using knowledge management systems to store and share information.Ticketing systems: Experience using ticketing systems to track and manage support requests.Other: Experience with Cisco Call Manager, SCCM, Level 1-2 support, Citrix Director and Studio, and remote support for Avaya Systems (ASA, ASM).

Listed skills include Insurance, New Business Development, Business Analysis, Business Process Improvement, and 41 others.