AT&T Integrated Solutions supporting select accounts in the NBM & SI segments. Responsibilities include participating in customer strategy sessions with account teams. Assist in the attainment of revenue, profit, and accounts receivable targets. Supplier order coordination, fulfillment order management and client satisfaction activities. Conduct project/program meetings and responsible for project/program tracking and analysis. Interpret contract documents to ensure billing is performed in… Show more AT&T Integrated Solutions supporting select accounts in the NBM & SI segments. Responsibilities include participating in customer strategy sessions with account teams. Assist in the attainment of revenue, profit, and accounts receivable targets. Supplier order coordination, fulfillment order management and client satisfaction activities. Conduct project/program meetings and responsible for project/program tracking and analysis. Interpret contract documents to ensure billing is performed in compliance with all contract terms. Show less

AT&T Network Integration Global Practice team, supporting complex systems and products for multinational accounts. Responsible for providing support to business sales teams and clients with a focus on pre-sales and post-sales support. Responsibilities include pricing, expense management, contracting and billing, including tracking and reporting. As well as coordination with internal organizations and vendors to oversee implementation of complex orders and associated billing for complex… Show more AT&T Network Integration Global Practice team, supporting complex systems and products for multinational accounts. Responsible for providing support to business sales teams and clients with a focus on pre-sales and post-sales support. Responsibilities include pricing, expense management, contracting and billing, including tracking and reporting. As well as coordination with internal organizations and vendors to oversee implementation of complex orders and associated billing for complex solutions. Show less

Daily duties include: discovering customer needs, recommending appropriate solutions, generating necessary technical configurations, creating customer facing proposals, and selling AT&T's advantages to our customer base. Maintain a constant in-depth knowledge of all AT&T/Vendor technologies and product offerings. Act as the main focal point on ERATE, State, and Local government requirements and processes to ensure AT&T operates within all necessary rules and regulations (requires frequent… Show more Daily duties include: discovering customer needs, recommending appropriate solutions, generating necessary technical configurations, creating customer facing proposals, and selling AT&T's advantages to our customer base. Maintain a constant in-depth knowledge of all AT&T/Vendor technologies and product offerings. Act as the main focal point on ERATE, State, and Local government requirements and processes to ensure AT&T operates within all necessary rules and regulations (requires frequent training and supervision) and RFP's. Processes Data CPE orders received by assigned customers into numerous AT&T Equipment ordering systems. Reporting daily or weekly activity to Inside Sales Support Manager, generating ongoing sales funnels to Inside Sales Support Management and the gatekeeper of strict profit margin guidelines. Participates on key account sales teams and provide ongoing service and support in named accounts. Participates in customer strategy sessions with Account Teams and Sales, assists in the resolution of customer disputes and Accounts Receivable discrepancies. Act as the main conduit on all Equipment Solutions between customer and AT&T. As well as develop and maintain excellent relationships with outside vendor partners. Show less

Responsibilities include pre-sales and post-sales activities, working in conjunction with the outside sales and systems engineering organizations. Responsible for selling products & services, to selected customers in designated market areas following direction from the outside sales organization. Assists clients with configurations, proactively markets services, and establish & maintain supplier relationships. The primary job function is preparing customer facing quotes for data CPE products… Show more Responsibilities include pre-sales and post-sales activities, working in conjunction with the outside sales and systems engineering organizations. Responsible for selling products & services, to selected customers in designated market areas following direction from the outside sales organization. Assists clients with configurations, proactively markets services, and establish & maintain supplier relationships. The primary job function is preparing customer facing quotes for data CPE products and services; order entry, data entry, and constant tracking of orders to ensure prompt delivery and accurate billing. Additionally assist in post-sales billing resolution and credit & collections activity. Communicates with the sales team, maintains forecasts and order activity/backlog reports, point person for customer projects. Show less

Manage Network traffic for both the AT&T East region and the AT&T LD network. Disseminate network outages and emergency event information. Investigate outages for root cause, report problems to management, and recommend solutions to avoid future occurrences. Develop and maintain the regional GNOC website.

Develop and maintain web site for internal use. Monitor and maintain Octel Voice Mail platform. Serve as point of contact for trouble resolution and\or escalations. Conduct traffic analysis overseeing system growth. Order equipment and supplies for platform\department. Prepare monthly reports on platform growth, churn and capacity. Assist in training and supervising unit staff. Work with internal and external vendors to achieve enhancements to the voicemail platform and automate provisioning… Show more Develop and maintain web site for internal use. Monitor and maintain Octel Voice Mail platform. Serve as point of contact for trouble resolution and\or escalations. Conduct traffic analysis overseeing system growth. Order equipment and supplies for platform\department. Prepare monthly reports on platform growth, churn and capacity. Assist in training and supervising unit staff. Work with internal and external vendors to achieve enhancements to the voicemail platform and automate provisioning. Provide technical support to management in all organizations of the company. Show less

In a call center environment, handle customer telephone and mail inquires regarding billing questions, calling plans, and other changes to their accounts. Met sales target by offering products, services, and call plans to our consumer and business customers. Assist customers with repair issues by collaborating with other departments to get the customer’s repair cleared quickly and efficiently.

Assist customers with the sale & rental of products and services offered by our company in a phone store environment. Verify identification and accepted deposit for activation on new wireline and wireless telephone service. Achieve monthly sales objective by offering products, services, call plans and accessories.