 Coordination and development of business and trade sales activities in Connect shop and Connect point. Handle customers and staff complaint and queries  Supervise customer care representative and monitor performance Maintain effective customer relationship management and resolve all customers queries Maintain relationship with high-value customer through periodic visit and calls Ensure customer service Human Resource objectives by training, assigning, scheduling, coaching and discipline staff Training staff to deliver a high standard of customer service through daily pep talk and follow-up discussion Utilize social media to respond to customer complaints and praise. Isolate and identify areas of improvement. Providing feedback from customers on Customer Service Experience. Ensuring all internal and external correspondence is dealt with in a timely manner. Management of key account figures on daily, weekly and monthly basics. Liaise with the Assistant Connect Point Coordinator and ensure that information is passed accurately to all Connect Point. Ensure daily Banking of the shop and reconcile the Account with the Inventory officer

Respond to Customer inquiries and complaints, providing timely and effective solutions to meet their needs.Managed customers accounts, maintaining accurate records and ensuring timely delivery of products and services.Collaborated with internal teams to resolve complex customer issues, ensuring high levels of customer satisfaction.Provide feedback to management on customer trends and issues, contributing to the development of improved processes and procedures.