Kitty Pot is a shared payment app that will allow groups of users to create their own virtual “kitty” to make contactless payments through shared accessible funds created by their contributions. Our goal is to make it easier for groups having to make individual transactions during social gatherings in an easy, fast, safe and fun manner. Through latest payment processing technologies, we hope to secure our place as the go-to app for groups to share their communal funds during social gatherings and more.

• Takes ownership and responsibility for calls throughout the process - from initial contact to resolution.• Giving details information about process and referring to the DWP when needed.• Ensures all information are logged onto the system accurately and where necessary, referred on appropriately to action.• Handling of the Welsh calls line• Appointed as the office I.T LSA which involved raising and resolving I.T issues for all colleagues.• Sharing workload with Managers and supervisors to help achieve business objectives.• Helped prepare the re-location to the new office building and the set-up of the I.T equipment.• Creating or deleting colleagues accounts.• First line of I.T support to colleagues.

• Engage customers to fully understand their experience with Barclays Partner Finance and capture valuable feedback.• Awarded three customer satisfaction awards within 5 months.

• Gained excellent customer service skills through calls, emails, webchat and social media.• Achieved being in The Top 50 Companies for Customer Services by ICMR in Web Chat.• Knowledge of MS Office package.• Achieved higher than average results weekly.• Trusted with performing Team Leader duties when required.• Gave reassurance to unhappy customers to continue using the service.

• Gained experience of organisation from office and admin duties.• Reported any mistakes with customer’s details and ensuring payments were updated.• Gained experience on accountancy department which inspired to study the subject at University level.

• Maintained a clean and healthy working environment under minimal supervision.• Provided customers with food and beverages face to face.