Benjamin Eroh Email & Phone Number

Manassas, Virginia, United States

Spearheaded daily transportation operations within a fast-paced, multi-temperature warehouse environment, prioritizing safety and operational efficiency.Successfully executed company processes, ensuring 100% compliance with all relevant regulations (including DOT, state, and federal).Consistently exceeded annual KPI performance goals, including on-time dispatches, off-load rates, labor cost optimization, and minimizing product loss/damage.Developed and implemented daily operating plans, encompassing equipment maintenance and driver work schedules to effectively meet customer delivery demands.Provided oversight for route planning and bid package development, contributing to strategic operational improvements.Actively participated in and potentially led key committees, such as quality and safety, fostering a culture of continuous improvement.

Remotely handled 10+ technical/mission critical calls daily for 1500+ users, using the ServiceNow ticketing system.Utilized active directory for user account controlResolved incident tickets in a timely manner by providing clear and concise instructions via email, phone and remote accessEarned a reputation for genuine desire to provide outstanding assistance to callers and for patience, always demonstrating empathy for the problems callers were facing, and the ability to effectively diffuse situations involving callers under pressure Maintained and operated numerous devices such as PCs, printers, data projectors, iPads and smartphones

Bachelor'S Degree, Information Technology

Associate Of Science - As, Information Technology