Working to support SAM/HAM and InfoSec at WashU through integration of device data from various external platforms into the ServiceNow CMDB as well as implementation of multiple Service Catalog items, order guides and record producers. Additionally supporting the overall ServiceNow platform by servicing various requests for updates, scripting, redesigns and general configuration. I also participate in requirements gathering, solution proposals and documentation (both technical and supporting end users).

Supporting Wipro Consulting Teams on various Client ServiceNow Projects, working with Clients to determine Business Requirements, develop System and Technical Requirements documents, as well as working to develop Agile Epics and Stories, determine Resource Requirements and Schedules. I have acted as Team Lead for various globally distributed development teams in Agile framework, and have personally implemented Service Catalog Forms and Record Producers as required, including various Client Scripts, UI Policies and UI Actions, various Business Rules, Script Includes and Scheduled Jobs, and workflows using Workflow Editor and Flow Designer. Additionally, I have performed Client Demos and Workshops as required and participated in upgrades from Quebec to Rome.

Worked with Production Support Team on various ServiceNow stories, performed development work per requirements, developed or modified Forms as required, including Record Producers, Client Scripts, UI Policies and UI Actions, Business Rules, Script Includes and Scheduled Jobs. Installed and configured ServiceNow User Experience Analytics. Used Intent Discovery to fine tune NLU Intents with discovered utterance clusters. Refined Virtual Agent Topics and Contextual Search for improved user experience. Implemented customization to Agent Workspace for better agent experience. Participated in upgrade from Quebec to Rome.

Worked with GDIT Team on HRSD implementation for NASA NSSC client, performing development work per requirements from HR in Agile stories. Researched best practices for encryption of attached documents. Updated email templates, modified email scripts and associated scheduled jobs. Created Record Producers to create specified HR Case records. Modified Case forms as required by HR including custom detail tabs, workflows and emails. Created Performance Analytics dashboards, reports and charts per HR requirements. Performed Peer Reviews, worked with stakeholders in Agile story grooming and technical refinements.

Worked with E&Y Team providing CMDB consolidation and upgraded services to E&Y client, aligning existing CMDB to CSDM, adding identified Business Applications and Application Services to appropriate tables, implementing Business Applications and Application Services relationships, extending Discovery to Network Devices and Network Printers. supporting integrations to external systems, and providing planning and implementation documentation to client.

Develop and integrate services for Service Catalogs at Robert Bosch NA, working closely with management and subject matter experts in multiple internal departments to define service and workflow requirements, develop and implement catalog items, catalog forms and workflows, language localizations, and integrations to external systems.

Managed the Service Catalog development team (both US based and India) supporting Cisco Prime Service Catalog (CPSC) for the Shared Service Center at SAIC, working with multiple internal departments to define service requirements, forms and workflows, implementing the same, as well as integrations to external systems. Supported migration from CPSC to the ServiceNow Service Catalog, creating parallel services as well as new services and providing support for ServiceNow CMDB.

Developed and integrates services for Cisco Prime Service Catalog at Wells Fargo.

Implemented and integrated Cisco Prime Service Catalog at Epic Games.

Developed and integrated services for Cisco Prime Service Catalog at Boeing.

Developed and integrated services for Cisco Workplace Portal at Mass Mutual.

Developed applications and integrations for Cisco Workplace Portal and Cisco Enterprise Orchestrator at Applied Computer Services.

Developed C/C++ and Java applications, and developed and integrated services for Newscale RequestCenter platform for a variety of clients (Novartis, Ameriprise, American Express, The Hartford, Thales Engineering Group, DFW Airport, Blockbuster).

Managed digital audio products development and engineering departments, producing both hardware and software products for professional audio engineering applications.

Managed development and implementation of consumer audio and video products including amplifiers, speaker systems, radio receivers, and integrated home theater systems.

Managed development of computing and communications products including home theater systems, ISDN conference products, modems and home networking products (HPhN and Wifi), and broadband connectivity products.

Founded and managed the Digital Systems department, which developed and implemented professional digital audio products for Altec-Lansing, ElectroVoice, Dynacord, and Klark-Teknik brands.

Digital and embedded processor based product design and consultation.

Managed group of electronic design engineers in the development of battery management integrated circuits, battery backed-up RAM modules and clock products.

Lead new product development and managed engineers that developed custom consumer electronics products for distribution through Radio Shack chain of electronics stores worldwide (personal computers, stereo and audio products, audio speaker systems, telephones and wireless telephony products, telephone answering machines, pagers, programmable IR remote controls).

Developed a variety of integrated circuit products including Low Power Schottky logic devices, CMOS memories, and single chip microcomputers.