- Assisting the Hospitality Services Manager to uphold the highest standards of Vulnerable Persons Food Safety - Overseeing the service of meals during mealtimes ensuring hygiene, presentation, and resident satisfactions are all met- Given responsibility to change operational processes to ensure strict standards of temperature monitoring, stock control, presentation of dining areas and smooth delivery of food

- Assisted the Venue Manager in driving revenues, managing and motivating staff, creating new business opportunities and keeping the venue safe- Developing rapport and delivering the highest customer service standards for every guest- Managing external security - Responsible for the rostering and forecasting, supported by the Venue Manager- Assisted in appropriate stock management, ordering and stocktake- Assisted in recruiting, training and reviewing staff members- Performed monthly hazard identification checklists to mitigate and control risks

- Increased e-commerce product suppliers to improve volumes of sale- Delivered highest standard of customer service to resolve product issues and customer complaints- Used Joomla to improve website aesthetics and processes- Used Salesforce to advertise our daily promotions- Built landing pages for agency's media clients- Managed a warehouse of goods and products