Currently working with Reliance Mumbai Metro One as a Customer Care Officer from January 2016.-Provide guidance to customer on usage of Metro facilities and allied services to include various fare products.-Resolve all customer queries, complaints, ticketing problems, traveling issues.-Making daily reports on excel, by tallying revenue generation data with system generated report.-Tallying staff wise revenue generation on daily basis-MIS to the senior management. Previously working with WNS Global Services Pvt Ltd, Mumbai as an associate for UK based airline in email servicing process from November 2013 to January 2016.-Handling pre-travel queries of passengers around the world via email. -Resolved frequent flyer members’ queries with regards to their membership. -Training and Developing of new recruits. -Active involvement in team meetings and discussion on process improvement. -Complying with the SLA prescribed by the client.
-
Associate Project ManagerLionbridgeMumbai, Mh, In -
Process LeadM&G Global Services Private Limited Aug 2023 - Present -
Insurance AssociateM&G Global Services Private Limited Feb 2022 - PresentMumbai, Maharashtra, India -
Customer Care OfficerMumbai Metro One Private Limited(Reliance Infrastucture),Mumbai Jan 2016 - Feb 2022Mumbai, Maharashtra, India -
AssociateWns Global Services Sa Nov 2013 - Jan 2016Mumbai, Maharashtra, IndiaInbound Email process for UK based airlines.
Benjamin Fernandes Education Details
-
Business/Commerce, General
Frequently Asked Questions about Benjamin Fernandes
What company does Benjamin Fernandes work for?
Benjamin Fernandes works for Lionbridge
What is Benjamin Fernandes's role at the current company?
Benjamin Fernandes's current role is Associate Project Manager.
What schools did Benjamin Fernandes attend?
Benjamin Fernandes attended St. Andrew's College Of Arts, Science And Commerce.
Who are Benjamin Fernandes's colleagues?
Benjamin Fernandes's colleagues are Chang Liu, Renjith M.r, Shikha Srivastava, André Gomes, Amruta Mohapatra, Vanessa Testando, Cezary Swędzikowski.
Not the Benjamin Fernandes you were looking for?
-
1morganstanley.com
-
-
-
1gmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial