 Currently working with Reliance Mumbai Metro One as a Customer Care Officer from January 2016.-Provide guidance to customer on usage of Metro facilities and allied services to include various fare products.-Resolve all customer queries, complaints, ticketing problems, traveling issues.-Making daily reports on excel, by tallying revenue generation data with system generated report.-Tallying staff wise revenue generation on daily basis-MIS to the senior management. Previously working with WNS Global Services Pvt Ltd, Mumbai as an associate for UK based airline in email servicing process from November 2013 to January 2016.-Handling pre-travel queries of passengers around the world via email. -Resolved frequent flyer members’ queries with regards to their membership. -Training and Developing of new recruits. -Active involvement in team meetings and discussion on process improvement. -Complying with the SLA prescribed by the client.