Benjamin Flake, Mba, Pmp Email & Phone Number

Cleveland, Ohio, US

Responsible for managing an expatriate team that provides logistic oversight to key international accounts.

Cleveland, Ohio, US

• Responsible for managing IT implementations and enhancements related to Revenue Cycle Systems and Epic within the Information Technology Divisions Project Management Office.
• Oversees multiple projects simultaneously, managing competing priorities and deadlines
• Collaborates with IT and business leaders, external vendors and other key stakeholders to help design technical solutions that achieve operational goals
• Creates project environments that emphasize teamwork, encourage open dialog, reinforce common goals, and guides teams to achieve key objectives
• Directs activities for multidisciplinary teams, ensuring compliance adherence to project plans and the achievement of key milestones
• Conducts risk management activities and establishes mitigation plans as needed

Cleveland, Ohio, US

• Responsible for supporting change management adoption and communication activities for a major enterprise initiative involving the implementation of new cloud based technologies; including an Enterprise Resource.
• Responsible for the development of a comprehensive stakeholder analysis, impact assessment and communication plan
• Develop messages and other communication materials, leveraging ADKAR methodology and utilizing multiple delivery channels and frequency to ensure maximum effectiveness
• Advise teams and leaders on communication activities and work to develop and maintain internal communication pathways
• Support training initiatives by developing performance monitoring tools utilized to track the progress of training material development, delivery and other key metrics for workgroups across the organization
• Coordinated helpdesk teams and structure for post go-live support

Cleveland, Ohio, US

• An expatriate responsible for providing logistic oversight to key international accounts.
• Managed all stages of logistic operations including process evaluation, planning, procurement, transportation, distribution and analysis for multiple international sites and locations
• Worked collaboratively with multiple regulatory authorities to ensure compliance with applicable laws, regulations and policies
• Developed, implemented and streamlined inventory management tools that led to enhanced oversight of supplies, equipment and increase productivity
• Worked with senior physicians and nursing leadership to identify and adapt to rapidly changing operational needs

Cleveland, Ohio, US

• Managed team of 40 caregivers responsible for providing continuous support to more than 130 operating rooms and procedural areas at Cleveland Clinic’s main campus and Euclid Hospital.
• Directed anesthesia support activities during operations and procedures including direct OR support, blood management, medication requests, sterile processing activities and point-of-care testing.
• Responsible for supply and equipment orders, distribution and management for operating rooms and procedural areas totaling more than $3.5 million in annual purchases across multiple departments.
• Prepared a comprehensive analysis, evaluating the risks and benefits associated with development of a formal certification program for anesthesia technicians within the Anesthesia Institute.
• Voting member on the Right of Review Committee, an enterprise level group responsible for reviewing evidence and making determinations related to disputed employee terminations and corrective actions.
• Managed a helpdesk support team dedicated to the Anesthesia Institutes electronic medical record, providing 24/7 on-call support for anesthesia providers at main campus, regional hospitals and Weston FL

Cleveland, Ohio, US

• Responsible for the training and education of anesthesia technicians working in the Cardiothoracic, General and Pediatric Anesthesia Departments at Cleveland Clinic’s main campus.
• Maintained employee training files and developed training material that supported annual competencies and continuing medical education requirements for the certified anesthesia technicians
• Created presentations, handouts and supervised hands on training of the glucometer, PT/INR, Belmont rapid infuser, anesthesia machine setup/teardown/troubleshooting, arterial line/CVP line preparation, radio.
• Created publication library and quick reference guide of manufacturer and model specific sterile processing requirements and conducted training for more than 30 specific models of bronchoscopes, transesophageal echo.
• Facilitated lectures and hands-on training sessions with leading experts and managed documentation required for certification by the American Society of Anesthesia Technologists and Technicians (ASATT)

Cleveland, Ohio, US

• Managed small to medium sized projects directly focused on anesthesia technician operations within the General Anesthesia Department at Cleveland Clinic’s main campus.
• Built workforce measurement tools designed to monitor employee productivity focused on sterile processing assignments and point-of-care testing
• Monitored and evaluated the disposal of unused medical supplies in the OR and presented findings to leaders intended to educate staff about unnecessary OR waste
• Worked with nursing leadership at Hillcrest Hospital to identify a communications solution for their anesthesia technicians, evaluation and recommendations led to the implementation of Nortel system
• Lead the anesthesia technician Employee Engagement Committee
• Performed daily and on-call assignments of an anesthesia technician

Cleveland, Ohio, US

• Provided direct support the anesthesiologists and nurse anesthetists during operations and procedures in the General Anesthesiology Department at Cleveland Clinic’s main campus.
• Managed requests for supplies, equipment, blood products or hands on assistance during operations
• Communicated and coordinated effectively with team members and adhere to policies and procedures
• Conducted point-of-care tests including blood glucose, PT/INR and TEG

Atlanta, GA, US

• Responsible for conducting logistic operations in a safe and effective manner while utilizing a variety of vehicles and equipment in controlled and non-controlled environments.
• Operated company vehicles and equipment safely and effectively while under strict deadlines
• Performed package pickup, sorting and aircraft loading functions
• Participated on United Parcel Services Dignitary Operations Team during the 2009 G20 summit

Washington, DC, US

• As an intelligence analyst for Marine Tactical Electronic Warfare Squadron 4 (VMAQ-4), I was responsible for leading team members, conducting intelligence operations and briefing senior leaders
• Held rank of Sergeant and supervised a small team of intelligence analysts, monitoring their welfare and supervising their daily tasking and training.
• Assigned as the manager of logistic operations and barracks management for Marine Aircraft Group 14 (MAG-14), responsible for providing logistic support to 9 aircraft squadrons and overseeing facilities maintenance for.
• Selected to field test advanced communication and collection equipment during Asia deployments, tests validated capability’s and led to the implementation of new systems being deployed to four squadrons
• Analyzed electronic intelligence and made key recommendations for action to aircrew and leadership
• Served as VMAQ-4’s classified materials control clerk and the cryptologic control clerk

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Management & Human Resources

Associate Of Applied Science (A.A.S.), Air Traffic Control Enroute