Benjamin Flake, Mba, Pmp Email & Phone Number

Cleveland, Ohio, Us

Responsible for managing an expatriate team that provides logistic oversight to key international accounts.

Cleveland, Ohio, Us

Responsible for managing IT implementations and enhancements related to Revenue Cycle Systems and Epic within the Information Technology Divisions Project Management Office.• Oversees multiple projects simultaneously, managing competing priorities and deadlines• Collaborates with IT and business leaders, external vendors and other key stakeholders to help design technical solutions that achieve operational goals• Creates project environments that emphasize teamwork, encourage open dialog, reinforce common goals, and guides teams to achieve key objectives • Directs activities for multidisciplinary teams, ensuring compliance adherence to project plans and the achievement of key milestones• Conducts risk management activities and establishes mitigation plans as needed• Manages technical change requests and takes action to control scope creep• Develops project schedules and Work Breakdown Structures (WBS)• Facilitates mediation and team building activities

Cleveland, Ohio, Us

Responsible for supporting change management adoption and communication activities for a major enterprise initiative involving the implementation of new cloud based technologies; including an Enterprise Resource Planning Tool (ERP), eMarketplace, supplier portal and an advanced financial analytics platform.• Responsible for the development of a comprehensive stakeholder analysis, impact assessment and communication plan• Develop messages and other communication materials, leveraging ADKAR methodology and utilizing multiple delivery channels and frequency to ensure maximum effectiveness• Advise teams and leaders on communication activities and work to develop and maintain internal communication pathways• Support training initiatives by developing performance monitoring tools utilized to track the progress of training material development, delivery and other key metrics for workgroups across the organization • Coordinated helpdesk teams and structure for post go-live support• Assist in the development of a change management strategy and plan for Global Business Transformation

Cleveland, Ohio, Us

An expatriate responsible for providing logistic oversight to key international accounts.• Managed all stages of logistic operations including process evaluation, planning, procurement, transportation, distribution and analysis for multiple international sites and locations• Worked collaboratively with multiple regulatory authorities to ensure compliance with applicable laws, regulations and policies • Developed, implemented and streamlined inventory management tools that led to enhanced oversight of supplies, equipment and increase productivity• Worked with senior physicians and nursing leadership to identify and adapt to rapidly changing operational needs

Cleveland, Ohio, Us

Managed team of 40 caregivers responsible for providing continuous support to more than 130 operating rooms and procedural areas at Cleveland Clinic’s main campus and Euclid Hospital. • Directed anesthesia support activities during operations and procedures including direct OR support, blood management, medication requests, sterile processing activities and point-of-care testing. • Responsible for supply and equipment orders, distribution and management for operating rooms and procedural areas totaling more than $3.5 million in annual purchases across multiple departments.• Prepared a comprehensive analysis, evaluating the risks and benefits associated with development of a formal certification program for anesthesia technicians within the Anesthesia Institute. • Voting member on the Right of Review Committee, an enterprise level group responsible for reviewing evidence and making determinations related to disputed employee terminations and corrective actions.• Managed a helpdesk support team dedicated to the Anesthesia Institutes electronic medical record, providing 24/7 on-call support for anesthesia providers at main campus, regional hospitals and Weston FL• Partnered with Chairs of the Capital Committee and the Supply Expense & Practice Committee to provide supply and equipment recommendations including LED laryngoscopes, Astra Automated Reprocessing equipment and Storz C-MAC bronchoscope/video laryngoscope systems; then oversaw the implementation of the new resources including purchasing, training and management across all departments• Collaborated with Department Chairs to identify specific needs and align operations, workflows and processes throughout the Anesthesia Institute; ensuring an open pathway of communication • Coordinated with Cleveland Clinic’s telecommunication department to generate a daily report used to identify anesthesia support call trends, reports were used to adjust and optimize OR support coverage

Cleveland, Ohio, Us

Responsible for the training and education of anesthesia technicians working in the Cardiothoracic, General and Pediatric Anesthesia Departments at Cleveland Clinic’s main campus.• Maintained employee training files and developed training material that supported annual competencies and continuing medical education requirements for the certified anesthesia technicians• Created presentations, handouts and supervised hands on training of the glucometer, PT/INR, Belmont rapid infuser, anesthesia machine setup/teardown/troubleshooting, arterial line/CVP line preparation, radio communication, blood/medication/lab sample handling, and pneumatic tube system operations• Created publication library and quick reference guide of manufacturer and model specific sterile processing requirements and conducted training for more than 30 specific models of bronchoscopes, transesophageal echo probes, video laryngoscopes, ultrasounds, point-of-care testing devices and standard laryngoscopes • Facilitated lectures and hands-on training sessions with leading experts and managed documentation required for certification by the American Society of Anesthesia Technologists and Technicians (ASATT)

Cleveland, Ohio, Us

Managed small to medium sized projects directly focused on anesthesia technician operations within the General Anesthesia Department at Cleveland Clinic’s main campus.• Built workforce measurement tools designed to monitor employee productivity focused on sterile processing assignments and point-of-care testing • Monitored and evaluated the disposal of unused medical supplies in the OR and presented findings to leaders intended to educate staff about unnecessary OR waste • Worked with nursing leadership at Hillcrest Hospital to identify a communications solution for their anesthesia technicians, evaluation and recommendations led to the implementation of Nortel system • Lead the anesthesia technician Employee Engagement Committee• Performed daily and on-call assignments of an anesthesia technician

Cleveland, Ohio, Us

Provided direct support the anesthesiologists and nurse anesthetists during operations and procedures in the General Anesthesiology Department at Cleveland Clinic’s main campus.• Managed requests for supplies, equipment, blood products or hands on assistance during operations• Communicated and coordinated effectively with team members and adhere to policies and procedures • Conducted point-of-care tests including blood glucose, PT/INR and TEG

Atlanta, Ga, Us

Responsible for conducting logistic operations in a safe and effective manner while utilizing a variety of vehicles and equipment in controlled and non-controlled environments.• Operated company vehicles and equipment safely and effectively while under strict deadlines • Performed package pickup, sorting and aircraft loading functions• Participated on United Parcel Services Dignitary Operations Team during the 2009 G20 summit

Washington, Dc, Us

As an intelligence analyst for Marine Tactical Electronic Warfare Squadron 4 (VMAQ-4), I was responsible for leading team members, conducting intelligence operations and briefing senior leaders• Held rank of Sergeant and supervised a small team of intelligence analysts, monitoring their welfare and supervising their daily tasking and training.• Assigned as the manager of logistic operations and barracks management for Marine Aircraft Group 14 (MAG-14), responsible for providing logistic support to 9 aircraft squadrons and overseeing facilities maintenance for 6 barracks housing over 1000 personnel• Selected to field test advanced communication and collection equipment during Asia deployments, tests validated capability’s and led to the implementation of new systems being deployed to four squadrons • Analyzed electronic intelligence and made key recommendations for action to aircrew and leadership• Served as VMAQ-4’s classified materials control clerk and the cryptologic control clerk• Held security clearance and deployments included Iraq, Saudi Arabia, Japan and Thailand

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Management & Human Resources

Associate Of Applied Science (A.A.S.), Air Traffic Control Enroute