Benjamin G. Baldwin Email & Phone Number

Austin, Texas, United States

• Successfully deepened partnerships between the three largest national partners and most valuable business lines - United Health Care, Humana and Aetna.• Effectively implemented many different strategic initiatives across multiple lines of business by coordinating between all internal and external teams.• Proficiently managed numerous projects through proof of concept, development, deployment, ongoing maintenance, renegotiation and contract renewal.• Provide responsive and knowledgeable single-point contact resource to all internal teams and 25+ different external partners within account set.• Excelled within a multi-discipline environment which required depth and breadth of knowledge outside of core job description.• Assist Senior Leadership Team in efforts to conduct market research, planning and analysis and gaining insights into developing business trends.• Primary coordinator and host for all partner meetings including building and delivering presentations both virtually and in person.

Austin, Texas Area

• Awarded responsibility for largest enterprise telco account in Dell OEM - AT&T North America.• Successfully drove $120+ million per year in revenue at sustainably high margins.• Consistently attained and exceeded allotted sales revenue goals.• Key stakeholder in architecting customized solutions for AT&T OEM ranging fromnational 5G network infrastructure buildout to productized IoT integrations forspecialty engineering teams within AT&T Solutions.• Managed all communications and project schedules between Dell custom factoryintegration teams, AT&T engineering teams and multiple third-party integrationpartners to ensure proper upholding of production schedules.• Given responsibility for five additional accounts within Dell’s client solutionsportfolio and effectively integrated management of and service to those accounts into daily routine.

Sunnyvale, Ca

• Primary contact and escalation path for 20 AppleCare advisors who provided 24/7 HelpDesk services to worldwide collection teams.• Monitored any/all open repair tickets for collection systems and provided feedback to engineering teams, updates to field crews and support to AppleCare advisors.• Developed and maintained 45+ different technical documents illustrating process and procedure for system maintenance, troubleshooting and repair for both ground and aerial data collection platforms.• Developed and delivered ongoing technical training for AppleCare advisor team.• Developed and delivered all content for bimonthly technical training seminars to ensure properly educated individuals conducted system repair and upkeep in thefield.• Facilitated both software beta testing and hardware prototype testing for allinternal engineering teams working on the Apple Maps 3D Vision street level datacollection project.• Assisted heavily in coordinating fleet-wide hardware upgrades - prepping, packing,shipping, receiving, installation and recovery.

Sunnyvale, California

Worked directly with CEO to oversee daily corporate activities and strategize for business development. Managed both inside and outside sales in their entirety to ensure positive account relations, on-time product delivery and maximization of sales potential. Placed directly in charge of top 20 large accounts to verify customer satisfaction. Managed inventory acquisition, including all vendor relations, and on-site warehouse inventory control. Developed new supply chains as corporation expanded its offerings to customers. Assisted heavily with AP and AR reconciliation to prevent aging on both fronts.Developed and implemented new system of online inventory availability listing to better coincide with first-in-first-out method of inventory control.Managed corporate web presence including web page design and maintenance, adaptation for use on mobile browsers, online advertising, search engine optimization and corporate image cohesiveness. Managed all logistical coordination between 3PL suppliers to ensure product delivery schedules nation-wide were maintained.Entrusted with all IT related tasks concerning upkeep and maintenance of corporate networks and business machines.

Sacramento, California

Lead of purchasing, procurement, inventory control and warehouse operations. Also solely responsible for job site equipment and materials readiness, 3PL management and purchase order reconciliation for hundreds of projects encompassing low voltage copper and fiber structured cabling, video surveillance and access control, fire alarm control, smart AV systems and dedicated antenna systems for entities within both the public and private sectors. When corporation acquired a competitor in Reno, NV, was placed in charge of all duties mentioned above for new branch of the company. Corporation expanded in scope of work several times and was placed in charge of all duties mentioned above for new divisions after each subsequent expansion. Was entrusted with developing all necessary new supply chains and vendor relations, totaling over 70 different vendors and service providers.Worked closely with all upper management, design and implementation engineers, sales persons, project managers, lead technicians and production teams from other construction entities to ensure project production schedules maintained proper timelines and met all applicable deadlines. Granted admin access to corporate ERP software and entrusted with all data entry and ledger balancing concerning inventory valuation and purchasing expenditures. Present for all corporate strategy, production and business development meetings and was integral to establishing new and expanded policies and procedures concerning purchasing, overhead inventory control and materials consumption to maximize project efficiency and margins.