Benjamin Gaddy Email & Phone Number

Summerville, Sc, Us

North Charleston, South Carolina, United States

• Utilized modern product design methods and Lean principles to decrease time to market and reduce R&D waste in new product development. • Designed and delivered instructional materials that present technical operating procedures and software in engaging ways that also get staff comfortable with the experimentation necessary for tools and methods to be practiced and deeply understood for better products, faster development and a safer workplace. • Pioneered 3D visual design within the internal marketing team, leading to the development of standard procedure for dynamic asset creation that promotes new product lines in ways uncommon within the industry. • Designed mitigation strategies for faults and operating procedure escapes – reducing rework time from incorrect patterns by 10% over a five month period. • Supported customer growth across two new product lines by introducing persona methodology, increasing potential launch customers by 15%.

Charleston, South Carolina

• Partnered with other change managers across the company to develop a diverse range of digital communication and experiences in support of a company-wide digital transformation of our Supply Chain, Manufacturing, and Engineering divisions – impacting roughly 175,000 teammates across the globe. • Directed development for 20+ websites and applications, across multiple platforms, resulting in a net 125% increase in use of the IT Products and Services that these portals supported. • Transformed the Boeing IT web portal, improving retention metrics by 200% within 8 months and re-aligned Boeing IT’s voice to that of the company’s ongoing digital transformation. • Conducted impact analyses, identified key stakeholders, showcased areas of improvement through data visualization, and performed post-delivery reviews. • Mentored and coached team members, providing training and day-to-day guidance on both interpersonal and technical skills including: web development, communication with leadership, and career planning.

Charleston, South Carolina Metropolitan Area

• Engaged with industry experts to create learning content (videos, graphics, learning plans) in support of the Product Transformation change effort. • Led the enhancement of the IT Product Catalog website, boosting usage by 20% through targeted development activities such as enhanced search functionality and IT Product directory services. • Directed the alignment of 15 IT Product Divisions with industry best practices and internal governance as the leader of the Product Strategy Coaching team. • Designed taxonomy architecture diagrams and structured over 150 internal IT products.

Charleston, South Carolina, United States

• Developed learning objectives, interviewed subject matter experts, wrote scripts, drew storyboards, created digital media, managed projects, and provided creative direction for content in support of company Digital Transformation initiatives – resulting in millions in additional funding for our director’s budget and additional executive support for his mission. • Refined agile templates and methodologies, reducing team overhead by 10% through effective leadership and process improvements. • Managed team CRM database, resulting is tighter relationships with our clients and reduced lag in project acceptance. • Developed knowledge-sharing websites, reducing knowledge transfer time by 10%.

Charleston County, South Carolina, United States

• Reconnected over 100 IT Services to company experts through town halls and monthly working sessions, which led to faster service management acceptance and more customer-focused services. • Led branding and instructional communication efforts for the IT Service Management Office, increasing engagement with underutilized IT Services by 50% over a year period, measured through surveys and client feedback requests.