Benjamin Gaither Email & Phone Number

Birmingham, Alabama, United States

- Utilized email, chat and phone communication with a focus on retailers but still assisted members and shoppers- Collected retailer and shopper feedback, and made suggestions for new or more streamlined features - Educated and assisted retailers with any order or shopper issues they had- Quickly solved unanticipated issues to ensure orders were accurate and on time as much as possible- Assisted retailers with any technical checkout issues they had- Assisted in troubleshooting the app and website when issues were affecting retailers and shoppers and reported the issues to the correct internal teams if they could not be resolved- Assisted business partner agents and other team members with interactions and handled escalated calls- Worked on projects to assist other teams in the organization such as logistics and workforce management.

- Utilize Email, chat and phone communication with members and shoppers- Collected customer and shopper feedback, and made suggestions for new or more streamlined features - Educated and assisted shoppers on their daily duties- Quickly solved unexpected problems and ensure orders are accurate and on time- Assist shoppers when possible with updating applications- Helped troubleshoot the app and website when issues were affecting members and shoppers and reported the issues if they could not be resolved- Assisted business partner agents and other team members with interactions and handled escalated calls

Birmingham, Alabama, United States

- Delivered excellent customer service through in-home installations of garage cabinets and flooring- Maintained company property and ensured operational excellence

Oxford, Alabama, United States

- Maintain condition of vehicles, inventory, tools, and equipment - Complete reports and forms required with work assignments- Account for time and material used in performing assigned duties

-Diagnose and repair motorcycles in a timely manner. -Follow detailed instructions laid out to ensure motorcycles were repaired with high level efficiency and quality

Pell City, Alabama

- Carefully unload and stock inbound shipments using stand up forklift- Ensure inbound shipments are accurate and free of damages; report quality and quantity variances- Keep accurate records and reports to guarantee that tight inventory control is maintained- Operate all equipment in a safe and efficient manner following prescribed work methods and adhering to OSHA and MSDS standards- Inspect and perform preventative maintenance on the forklift daily- Completed forklift operator training annually, provided by companyOther responsibilities include: Handling and organizing all materials to minimize damage, safely and neatly maintaining storage areas, entry and exit points and all high traffic avenues of the facilities to allow for unobstructed passage.

Pell City, Al

- Diagnosed, repaired and completed accepted service on customer vehicles- Repaired and serviced all vehicle systems including air conditioning, engine and electrical systems- Maintained records of vehicle repairs and services- Interpreted operations manuals, engineering sketches and technical specifications for vehicle troubleshooting purposes

Pell City, Al

- Trained all new associates according to company standards, with a focus on food and equipment safety- Maintained high standards of customer service during high-volume, fast-paced operations- Communicated clearly and positively with coworkers and management- Took initiative to find extra tasks when scheduled duties were completed

Full Stack Bootcamp, Web Development

The Full Stack in this Bootcamp was HTML, CSS , JavaScript, SQL, NoSQL, Progressive web applications, and React.

Associate'S Degree, Business Administration And Management, General

Education record