Benjamin George Email & Phone Number

-Responsible for overseeing all elements of Identity and Access Management (IAM) systems to ensure full functionality, data integrity and protection while remaining in full compliance -Oversaw project to successfully integrate IAM through ServiceNow, ensuring 100% SOX compliance for 4+ years-Led implementation of ZertID including writing requirements, end-to-end testing, and technical support, collaborating across IT teams, and managing vendor relationships, resulting in a much more… Show more -Responsible for overseeing all elements of Identity and Access Management (IAM) systems to ensure full functionality, data integrity and protection while remaining in full compliance -Oversaw project to successfully integrate IAM through ServiceNow, ensuring 100% SOX compliance for 4+ years-Led implementation of ZertID including writing requirements, end-to-end testing, and technical support, collaborating across IT teams, and managing vendor relationships, resulting in a much more stable IAM environment than our previous system.-Created requirements and recommendations to developers for ~350 enhancements and bug fixes in ZertID-Ensured smooth operation of automated system, including technical troubleshooting for task and import failures, saving 5 product managers ~3-5 hours of additional extraneous labor per week-Planned and managed 2023 NIST external audit, leading to improved IT security posture based on audit recommendations-Contributed to ongoing IT and Security policies and procedures including creating documentation, best practices and guidelines-Developed 35 ServiceNow enhancements, increasing ease of use and integrating comprehensive automation processes-Implemented and managed IT risk and compliance initiatives as established SME in both company and IAM material Show less

Greater Denver Area

-Managed all elements of IT Support/Help Desk operations, including setting expectations, driving customer service, providing technical support and guidance, and creating policies and procedures for ~4,000 end users -Created updates and sent company-wide communications for any technical updates, warnings, information or processes-Led a team of 5 IT Specialists and created best practices for workflows, coverage, scheduling, and ticketing systems while fostering a culture of customer… Show more -Managed all elements of IT Support/Help Desk operations, including setting expectations, driving customer service, providing technical support and guidance, and creating policies and procedures for ~4,000 end users -Created updates and sent company-wide communications for any technical updates, warnings, information or processes-Led a team of 5 IT Specialists and created best practices for workflows, coverage, scheduling, and ticketing systems while fostering a culture of customer service, open communication and teamwork -Onboarded 7 computer support specialists, providing up to 30 hours of specialized training for certifications-Implemented enhanced procedures in with Human Resources for optimal New Hire Onboarding and Exit Offboarding policies - this led to a significant increase in new hire effectiveness by ensuring equipment and access was appropriately prepared - while simultaneously reducing risk, data leakage and IP concerns for leavers through clear prioritizations of access removal Show less

Denver, Colorado