Responsible for the running of a shift, adhering to food-safety standards, assigning breaks, resolving customer complaints and overcoming any incidents that appeared on shift. Maintained brand reputation of McDonalds and strived for high customer satisfaction. Professional Manager Award (2024): Awarded at the manager leadership transition to the individual who demonstrated exceptional teamwork and leadership skills, alongside navigating complex and stressful situations.

Responsible for the orientation and training of new front counter crew, as well as cross-training of pre-existing crew on Drive Thru, Café and Kitchen. Maintained high standards and acted as a role model for new crew to look up to. Hospitality Hero (2020, 2021, 2023): Awarded for outgoing personality and friendly manner when serving and welcoming customers to store. Crew Trainer of the Year (2022): Awarded for personable and gentle approach to training, giving new crew both the hands-on experience when being trained, as well as instilling them with strong work ethics and a passion for work.

Part of Number Hub pilot program, working with children of a specific learning growth point and targeting gaps in numeracy knowledge. Included targeted interventions focusing on counting, place value, and operations. Working with spreadsheets to enter current student data, comparing this to pre-existing data to chart student growth.