Benjamin Gobel Email & Phone Number

New York, United States

New York, NY, US

-Manage, develop, and mentor a fast-paced team of Technical Escalation Engineers who handle high priority customer issues and liaise with Product, Engineering, and the worldwide Solutions team-Investigate customer escalations, lead technical calls with clients, and share knowledge with the rest of the Solutions team-Help source, interview, and onboard.

New York, NY, US

-Manage, develop, and mentor a fast-paced team of Tier 2 Solutions Engineers who handle high priority customer issues and liaise with Product, Engineering, and the worldwide Solutions team-Investigate customer escalations, lead technical calls with clients, and share knowledge with the rest of the Solutions team-Help source, interview, and onboard Tier 2.

Norwalk, Connecticut, US

Supervise the Network Operation Center’s (NOC) shift operations and personnel.Assign and manage the workload of shift personnel, as well as escalate resource constraints to management.Ensure that the NOC goes beyond what is required as defined by Service Level Agreements.Further develop process and procedures within the NOC.Update and maintain.

Herndon, VA, US

Assist and train Noc I technicians in their daily tasksCompile documentation for training and improvement of workflowRespond to telephone and email support inquiries.Test various software systems and prototypes that have been developed in-house and create “internal” and “customer-facing” documentation for these systems.Assist with script modification.

Herndon, VA, US

Respond to telephone and email support inquiries.Test various software systems and prototypes that have been developed in-house and create “internal” and “customer-facing” documentation for these systems.Assist with script modification and/or designProvide professional spoken and written demeanor and demonstrate exceptional customer service skills. Perform.

Bachelor’S Degree, Computer Science

Associate'S Degree, Computer Science