Benjamin Gonzalez Email & Phone Number

Los Angeles, California, US

• Budget responsibility for Transportation Costs (as measured per package)
• Management of all third party subhaulers
• Management of Dispatchers
• Liaison with Sales to reduce trip costs and costs per package for outbound freight
• Liaison with Procurement for freight reduction for inbound product
• Fleet asset management

Houston, TX, US

• Championed the restructure of the operations shrink improvement plan.
• Wrote SOPs, coached, and performed driver observations in the field.
• Created a defined structure for process optimization that provided a clear vision, specific roles, implementation and final review for improvements.
• Spearheaded the completion of multiple projects with short deadlines successfully.

Houston, TX, US

• Served as project manager for process improvement analysis of external DC. Conceptualized an action plan for redesign, implementation and monitoring of processes. Improved route loading performance by 28% within 48.
• Interview, hire, train and coach warehouse Union associates according to company policy and create a cadence of accountability within the guidelines of the collective bargaining agreement.
• Essential in collaboration for a team performance score of 98% which is based on warehouse selector's accuracy, speed and efficiency.
• Instrumental in ensuring our customer's continued service during warehouse service stoppage. 1st time in company history that service went uninterrupted through an extended work disruption.

Seattle, Washington, US

• Assisted in the management and direction of sub departments within the warehouse operation.
• This includes successfully leading the execution of day to day objectives by selecting, onboarding, training, assigning, scheduling, coaching, and improving employee performance
• Communicated effectively, and delivered exemplary customer service through strong leadership and professionalism
• Measured and managed employee actions and performance by aligning to strategic plans, including scheduling and assigning employees; following up on work results

Rancho Cucamonga, California, US

Salt Lake City, Utah, US

• Managed the daily planning and execution of 350 daily load assignments with 230 day cab drivers to provide transportation services for the unique commodities of 3 dedicated Walmart Distribution Centers. Ensured.
• Maintained a LOS of 99.63% while achieving positive record levels of safety for accidents and work comp incidents.
• Reorganized load planning and scheduling protocols to improve efficiencies of dedicated fleet performance, driver utilization and load recovery strategy.

Stanton, CA, US

• Work closely with drivers to organize and schedule all necessary resources required to accomplish activities. Responsibilities include daily coordination of operational needs with the maintenance team, planning.
• Assigned as new lead over Inland Regional environmental facility after less than a week with company, with over 40 direct reports.
• Improved efficiencies of plant inventory, maintenance processes, fleet performance, e-waste solutions, and daily operational strategies.

• Secure Inbound/Outbound freight brokerage accounts through sought out business development opportunities in the Midwest Region. Liaise multiple transit pick-up and deliveries. Standardize operational processes for rate.
• Present 20 Request for Quotes (RFQ) bids/lane opportunities monthly.
• Revamped fuel, preventative maintenance and tire programs; increasing profit margins by 20% in 10 months.
• Instigated effective price negotiation practices that increased route grossmargins by 10%.

Bentonville, Arkansas, US

• Inaugural team of 5 routing professionals, increasing new account by 6% to 8% year-over-year. Improved management efficiency of customer deliverables through Customer Relationship Management (CRM) system.
• Expertly collaborated with Vendors and Corporate offices to average near perfect LOS across 3 different commodities.
• Grew sale revenue by $18M in two years through effective account management, business analysis and efficient use of equipment for refrigerated/dry grocery business.
• Oversaw 40% of all customer accounts and 60% of the top 10accounts in company.
• Facilitated 1800+ National private fleet loads that helped generate annual revenue of $40 to 65M.

Tacoma, Washington, US

• Direct contact with dedicated account customer leads including: Walmart, Michael’s and Georgia Pacific. Coordinated drivers, backhauls, and scheduled pickups and deliveries. Tracked shipments, drivers, and tractors to.
• Managed transportation fleet of 60 company drivers and 45 trucks on a 4x4 working schedule.
• Created Fleet manager SOP and driver expectation manuals for all dedicated accounts.
• Facilitated D.O.T. compliance and regulation training.
• 51% Operating Ratio for Michael’s Dedicated Account

Phoenix, Arizona, US

• Supervised and supported 12 dedicated on-site leads in southern California. Lead on start-ups for new accounts, which included: Interview, hire, and train account leads and office personnel. P&L Responsibility.
• Driver recruiting, hire and orientation for Dedicated fleet.
• Created account structure, develop customer relations and account SOPs.
• Provided support in every area of operations where needed when accounts surged; including extensive travel and expense reports.
• Served as an on-site daily extension of Sales to expand business revenue by exploring all dedicated and logistics opportunities with Customers.