Benjamin Gorrell Email & Phone Number

Denver, Colorado, United States

Greater Denver Area

Execute, in collaboration with Enterprise AE's, an in-depth customer experience demo that truly shows a day-in-the-life in our SaaS platform with a refined focus on problem solving results. Orchestrate trials and proof of concept implementations from initial scoping to successful handoff to our Professional Services teamRe-imagine and spearhead key initiatives to create a new demo environment experience and value story in collaboration with product, engineering and sales leadership.Lead consistent discovery approaches with tailored questions to meet client's needs and positively impact their business.Implement and formalize sales training and consistently enhance RFP collaboration in tools like RFPIO

Boulder, Colorado

Created and sustained a culture of high performance and expectations, empowerment and accountability, collaboration and integrity. Attracted recruited and hired Solutions Consultants to continually improve the impact of the team. Partnered internally with Sales Leadership, Sales Ops and Marketing to set the vision, strategy, and tone for the region and continuously improve our sales approach and win rateTook a leading role in strategic deals to accelerate their path to closure through technical and domain expertise and direct executive engagement Provided experience-based coaching on the core competencies of the Solution Consultant role including: Story telling, client examples, full confidence in the product capabilities to solve challenges and time management Re imagined demo environment from scratch to align to new strategic company vision

Boulder

Presented product capabilities through in person and remote demonstrations of the Kapost Platform and how prospective and current clients will achieve their goals and yield a return on their investment Supported Enterprise Reps with upsell, as well as land and expanded opportunities.Created and managed RFP responses and questions in Loopio Consistently exceed quarterly quotas

Boulder Co

Owned overall relationship with enterprise clients, which included ensuring adoption at scale, optimizing satisfaction with quick response times, improving retention, and uncovering up-sell opportunities. Established a trusted/strategic advisor relationship with each client to drive continued value of our products and services.Collaborated across teams such as product, engineering and leadership to drive roadmap initiatives and deepen relationships

Consulted with Enterprise Leadership around technical setup of the the Kapost platform to optimize performance and set organization up for future successTroubleshooted product issues and performed root cause analysis to resolve issues completely and accurately.Collected and presented monthly Customer Health Scorecard metrics; tracked renewal potential; identified and escalated anything that would mitigate churn risk.

929 S Broadway Denver 80203

Responsible for full implementation starting with: contact overview, strategic planning sessions focused on goals, timelines, best practices, in-depth product training to C-level executives and mid-level users post and pre-sale, new release training, quarterly reviews, and ongoing day-to-day support.Acted as the client advocate to internal teams like: QA, IT, Sales, Product Development, Marketing and Upper Management to insure client success and usability of new releases. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts while maintaining a 95%+ retention rateUpdated and created new operational procedures to streamline internal processes for customer support and scalabilityTook on new projects by handling all of the RFP'S for current and potential clients in addition to managing relationship with third party call center handling all domestic and international calls for Convercent's hot-lineMain point of contact who maintained a strong relationship with 150 clients ranging from Fortune 500 companies to small business

Broomfield

Provided increased ROI for marketing clients by maximizing inbox placement of marketing emails Identified prospective clients in email security and email marketing with in-depth research of prospective companies and C-level executives Presented solutions to meet needs of prospective clientsConsultative selling Proved increased ROI for clients by maximizing in-box placement of marketing emails Worked with variety of departments including account management, product and marketing departments to drive additional business and sales

Aurora Co

Promoted to Client Product specialist for excelling in creating relationships with current clients and exceeding expectations in up-sells with adjacency business such as Total Source and ResourcePromoted to District Manager from Associate District Manager in 10 months for exceeding yearly quota by 51%. Maintained one of the highest dollars per unit in the Rocky Mountain region by focusing on value selling. Prospect Champion of the year for the Rocky Mountain region in 2010 and third in 2011

Aurora

Successfully sold HR solutions including payroll, tax and benefits programs to small businesses in multiple sales territories in the Denver metro area Developed and executed a consultative sales approach to securing new clients and additional sales from existing clients Responsible for a monthly sales quota Maintained corporate partnerships with US Bank, Chase Bank, and CPA firms Maintained internal partnerships with Workers Compensation, PEO, and HR platforms for cross-sales opportunitiesSuccessfully completed ADP's Account Executive Sale Training program

Denver

Promoted to the only outside Business Relationship Manager in May of 2008Exceeded yearly quotas by 25% in deposit relationships, loan origination, third party commercial lending firmWinner of multiple company wide contests involving sales Generated revenue by recommending key products that include: business lines of credit, credit cards, SBA loans, and commercial auto loans Achieved high sales percentage with consultative, value-focused Business Relationship approachCross-trained and provided back-up for other branch business representatives when needed

Greenwood Village Co

Exceeded monthly quota on a regular basisResponsible for cold calling 350 potential clients along with 100 office visits per weekSuccessfully Completed Konica Minolta's fast starts 1 & 2 direct sales training program