Benjamin Govender Email & Phone Number

Johannesburg, Gp, Za

Gauteng, South Africa

-Operation Manager-Ensure that Learnership targets are achieved-Ensure the costings company gross profits are achieved.-Plan and manage to ensure that candidates are recruited , and reference checked as per Company policies and procedures-Ensure that Fixed Term Contracts and Annexure A forms are completed correctly (TES)-Ensure staff is dispatched to clients as per client requirements-Ensure incidents and accidents are investigated and that the necessary disciplinary action is taken-Assist in strikes/unprotected strikes with the necessary knowledge and in conjunction with IR department and Regional Operations-Ensure medicals, induction and access cards are arranged and relevant control sheet with AOD's are completed and submitted to Branch Administrator timeously-Good knowledge of Industrial Relations, Basic Conditions of Employment Act, Bargaining Councils and Labour Relations Act-Coordinate all disciplinary documentation and filing in employees’ files-Payroll Submission-Invoicing -Building a successful team-Manage site Supervisors-Disciplinary and grievance process.

- Zendesk, working with customer service. Making sure that the customer receiver the order in time.- Creating replacement order for damaged item. - DC queries (packing) - LPN inquiries - Repack items.- Ensure the timeous and efficient closing of Zendesk tickets and CEO complaints within SLA.- Ensure evaluation outcomes related to queries and escalations (NWIO, Customer Repairs, Awaiting Accessories, Declined, Lost in Transit, Cancelled, Tech Queries) are resolved within SLA by liaising with the evaluation department- Managing accuracy of processed queries by conducting regular system spot checks, support and reinforcing discipline.- Request new items if items are damaged.- Request items if the item is not in the totes.- Acting as a conduit for all stock and non-stock items sent back to the supplier, ensuring it is done in-line with stores KPI'S- Assist DC Champions in running an efficient warehouse operation- Ensure the efficient and accurate processing and evaluation of materials in accordance with FIFO and SLA- Ensure evaluation outcomes related to queries are escalated accordingly by liaising with administration department

Matric, 12

Higher National Diploma, Safety Management (She), Nqf Level 6