Benjamin Grace Email & Phone Number

Research Triangle Park, Nc

• Greet and assist participants in person and by phone; respond to inquiries and direct participants to appropriate staff as necessary• Manage participant arrivals and departures during clinic visits• Assist participants with National Institutes of Health registration and admission paperwork and processes completed forms in applicable electronic systems• Contribute to the development of new protocols by providing input and feedback on the participant coordination workflow and compensation aspects• Manage the handling, storage, and retrieval of source documents• Track compensation and reimbursement through appropriate systems.• Provide clinical office support to ensure participant satisfaction; assist with obtaining participant feedback regarding satisfaction• Assist with study kit assembly, shipping, and scheduling of courier pickups• Assist with other clinical research protocol planning and implementation tasks as needed

Durham, North Carolina, United States

RESPONSIBILITIESStudy and Activity Monitoring● Oversee and manage the timely closure of queries and work with the internal applicable teams orfunctional areas where applicable● Using monitoring tools, pro-actively identify trends and provide feedback to internal departmentsand/or client on performance of both the Investigator and the Q2 Solutions services to ensuretimely service delivery.● Monitor the performance of both the Investigator(s) and/or the Laboratory as applicable.● Monitor study specific and/or client requested requirements.● Oversee and/or monitor demographic queries, pending results, testing TAT’s, etc.● Oversee and ensure resolution of data discrepancies at all stages of the study.● Ensure that queries and actions are being routed to appropriate internal functions, such as (butnot limited to) re-supplies, and/or dry ice requests as applicable.● Assist with the organization and tracking of storage specimens: receipt, retrieval and shippingas applicable.● Ensure outputs are delivered in line with organizational standards, protocol specificrequirements and client expectations.Provide Support to Project Manager● Perform routine study duties and tasks that are applicable across designated projectsand Protocol phases.● Provide regular Project Status reports to the Project manager, CRA, Sponsor and/or Q2 Solutionsas applicable.● Support the Project Manager with the administrative tasks of the study ● Act as a backup support for the Project Manager during their times of absence, including leadingclient communication and management study activities.● Keep Project Managers and other relevant staff informed of any issues that may affect the smoothrunning of the project.● Coordinate and communicate with relevant stakeholders as instructed by the study specific team.

Durham, North Carolina, United States

Chapel Hill, Nc

Boone, Nc

Master Of Arts - Ma, Higher Education/Higher Education Administration

Bachelor Of Science - Bs, History (Multidisciplinary)