Benjamin Gracias Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Responsible for driving cost initiatives.
• Responsible for staff development, staff planning to meet service requirements and involvement in recruitment process to Create a work force requirement plan to manage performance and behavior of front-line supervisors.
• Ensuring a healthy work environment
• Administering employee motivation & retention, revenue & growth in margins, performance and SLA Management

Ahmedabad Area, India

Managing a portfolio for Mobile services and Fixed Line for Vodafone New ZealandVodafone Shared Services – Aug 2018 Till Date. - Manage operations involving end to end of mobile operations and fixed line operations. - Liase with other departments on which dependency exist to ensure timely completion of work as per SLA. - Interacting with LOB to ensure.

Mumbai Area, India

Handling End to End Recruitment cycle.Take Initial Round of Interviews of the CandidatesSalary Negotiation, Follow up with the candidates till joiningConduct Interviews of Walk-in Candidates.Briefing/Training candidates for job roles & responsibilities.Assist the candidate with the on boarding formalities.Prepare Offer letter for the selected.

Pune

• Managing overall process with regards to ensuring the designing, quality check, query resolutions and printing is done is completed for Yellow Pages.
• Manage work flow with regards to ensuring that books get printed on time and queries are also answered on time.
• Send reports regarding to daily performance with regards to quality and productivity.
• Planning staffing and hiring.
• Part of Training and development team( L&D).
• Liaise with training team.

Mumbai Area, India

• Manage a team of 18 associates for servicing customers regarding their monthly payments, insurance, taxes, payoff, loan history, verification of mortgage, setting and deleting the escrow account.
• Daily, weekly and monthly reporting of team performance to middle and senior management.
• Actively involved in hiring new associates.
• Ensuring employee satisfaction and retention by means of recognition, 1x1 feedback sessions, performance enablement and cross-training.
• Performance evaluation and career pathing of associates via means of score cards.
• Liaise with training to enhance team skills and identify opportunities for improvement.

Mumbai Area, India

• Worked with Lloyds TSB.
• Resolved Customers queries regarding Account Balance, Balance Transfer, Setting up Standing instructions and direct debits, Ordering Foreign currency, Ordering Check books, Utility bill payments and offer sales.

Master Of Business Administration (M.B.A.), Human Resource

AT M.E.T I studied subjects like marketing, finanace, Human Resource, logistics, Research Methods and more.

High School, Bachelor In Management Studies, 62%

Studied subjects like marketing, finanace, Human Resource, logistics, Research Methods and more.

Fyjc & Syjc, Business/Commerce, General, 64%

Education record