Installation of new workstations and servers for Windows-based machines, including software and hardware.Regular monitoring and maintenance of workstations and servers.Troubleshooting of customer issues, including email and software, network, and hardware connections.Usage of remote connection software to assist in problem solving.Also assisted in marketing and technical-focused newsletter creation.

In addition to basic cash handling and customer service required of a retail store:-Troubleshooting of common computer problems-Maintenance and upkeep of 6+ Linux/Ubuntu and Windows 10 servers, 20+ publicly available computer stations, and 20+ publicly available computer stations, as well as 10+ Raspberry Pi (2 & 3) minicomputers; including updates, monitoring, reimaging and rebuilding-Experience with RAID and NAS software, including maintenance and network drive setup-Maintenance of ethernet routers and switches, including reimaging and network setup-Experience with Prometheus, Grafana and ElasticStack monitoring software-Basic scripting in both Windows and Linux, including batch and powershell scripting-Laying, cutting and securing ethernet cable-Monitoring and teaching other employees, including supervising tech support over phone and via remote work