Benjamin Thompson Email & Phone Number

Salt Lake City, UT, US

Salt Lake City, UT, US

Wheeler Power Systems, is a division of Wheeler Machinery Co, the authorized CAT dealer in Utah, and one of the few CAT dealers that also a licensed general contractor, providing complete turnkey power plants--custom designed, fully engineered, constructed, installed and commissioned--and has for 40 years. Wheeler Power Systems partners with customers to.

Kaysville, UT, US

Mentors International is uniquely effective at achieving long-term results. Its mission is: Lifting generations around the world from poverty to self-reliance and prosperity through mentoring, and business and vocational training.

Adelaide, SA, AU

Senior Vice President, Global Customer Success, 2019 –2020Oversaw global customer success across account management, customer support, and customer learning and development for a portfolio of over 300 customer organizations in 60+ countries. Responsible for increasing satisfaction and retention through teams of 25. Led teams to achieve record levels of.

Led the company through a time of rapid growth by managing the daily operations through a team of 30. Member of board of directors. Managed $5 million annual budgets. Spearheaded business development efforts, integrated strategic planning and marketing objectives, created and instituted onboarding processes. Implemented enterprise-wide SMART-goal and KPI.

Guided daily sales operations, recruited and mentored sales professionals, implemented sales strategies and goals, and established training and practice programs to propel sales growth and revenue. Achieved the highest annual sales growth in the history of the company: $1.2 million in new logos alone, $4.9 million in totality, through effective training.

Responsible for Technical Support and Account Management for all customers. Rapidly promoted to oversee HR, IT, and Administrative functions and managing a team of seven direct reports during a significant growth period. Managed $4 million in annual revenues. Achieved 90%+ customer retention each year, accelerated response times, and implemented KPIs. Led.

Led team through period of significant growth and achieving retention targets (90%+) every year; reduced customer support response times, and oversaw significant increase and improvement to training & documentation.

Directed eight successful product release cycles by implementing substantial quality enhancements to product and documentation. Authored and rolled-out product handbook to accelerate product release cycles. Managed a team of four.

Spearheaded several major product improvements, ensured timely product releases, and contributed significantly to customer support team.

Supported sales teams and clients for technical products and features. Identified prospective customers, assessed customer needs, coordinated product demonstrations and trials and negotiated agreements with multiple parties.

Seoul, KR

Built robust new product growth models based on extensive market research and internal cross-functional research with engineering, marketing, sales, and business intelligence.

Santa Clara, CA, US

Led team of 10 MBA students conducting a brand audit research project.

Stamford, CT, US

Stamford, CT, US

Hickory, North Carolina, US

Bethesda, MD, US

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Electrical Engineering