Benjamin Hahn Email & Phone Number

Minneapolis, Mn, Us

Data Science Lead for Service Delivery Enablement- Built and deployed an NLP multi-label classification algorithm for categorizing free-text complaints across Product Reviews and Concierge- Prototyped an algorithm for detecting low probability events through synthetic data generation, dimensionality reduction, and boosting techniques (SMOTE, PCA, XGBoost)- Redesigned an enterprise-level "real-time" suggested chat-tagging model (>80 tags), improving the average balanced accuracy by ~9 percentage points per tag (SVM)- Led the analytics reporting function for GenAI tools under development, building and maintaining dashboards to report out insights for service center leaders and project stakeholders- Mentored and coached data scientists and data analysts- Presented results to senior leadership and cross-functional business partners, including C-Suite executives

Marlborough, Ma, Us

- Lead data scientist for two clinical studies and a commercial digital app used by thousands of patients- Built and deployed production dashboards for clinical data visualization, generated semi-automated alerts, and created new user features in collaboration with our backend and field teams (Python, Bokeh)- Designed unsupervised, free-text clustering algorithms to group user responses, as well as supervised models for sentiment analysis- Submitted multiple digital product invention disclosures to the USPTO

Marlborough, Ma, Us

- Managed materials analysis, characterization, and test projects for Neuromodulation R&D- Drafted expert opinions, white papers, technical reports, and test protocols- Developed mathematical models to estimate battery longevity for implantable devices- Modeled clinical data in R using SVM, CART, kNN, and other predictive algorithms- Led clinical studies in support of product safety- Served as company's lead representative at collaborations between the FDA, industry, and academia

Washington, Dc, Us

Ph.D., Chemistry

B.S., Chemistry