Benjamin Hall Email & Phone Number

Auckland

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Achieved zero bad debts for the previous three years• Achieved average debtors days of less than 28• Manage the receipts of all monies received by Electrolux Floorcare• Oversee collection of daily receipts both national and international in agreed timeframes to afford Electrolux the best possible cashflow • Assess credit risk of all businesses traded with and report these with my recommendations both to the board and at local level.• Liase with credit insurers to best cover Electrolux’ risk without any bad debt• Negotiate trading terms to best cover Electrolux’ risk and maximum cashflow possibilities.• Oversee claims procedure for pricing/shortshipments /returned goods and any billing discrepancies• Analyzing and assessing account applications with the sales team to ensure that the correct customers are distributing our product and they are able to maintain a credit facility with our organization.• Constant liasing with sales team regarding pricing deals that may or may not have been offered.• Enforcing legal action and use of the PPSR when accounts may have fallen to delinquency.• Overseeing and providing day to leadership to a call centre taking nationwide calls for Electrolux Floorcare• Taking all escalated issues for the mutual satisfaction of both business and consumer/customer• Liasing with Head Office groups to ensure order commitments are met on a weekly/monthly basis.• Liasing with international customers to ensure export orders are fulfilled correctly and within timeframes• Working together with logistics and technical staff to ensure product levels are kept to an appropriate level.• Ownership of a third party warranty service network – Ensuring adequate coverage throughout the country. Constantly communicating changes within the business/product range to the network to ensure our customers receive the best and most timely service.• Resolving any disputes between third person service network/Electrolux/End user/Retailer