Benjamin Harman

Benjamin Harman Email and Phone Number

A 7X certified Salesforce administrator with over twenty years of progressive success leading effective business outcomes through collaboration between business entities. @ RDA
Benjamin Harman's Location
Richmond, Indiana, United States, United States
Benjamin Harman's Contact Details

Benjamin Harman work email

Benjamin Harman personal email

n/a
About Benjamin Harman

My educational background in Computer Science, seven Salesforce certifications, and professional experience in e-commerce makes me an excellent candidate for this position. I have a combined more than 18 years of work experience in the fields of Salesforce administration, software testing, and employee and website management. I recently graduated from Northeastern Illinois University with a Bachelor of Science in Computer Science in May of 2020. My resume shows that I have been consistently working on projects while striving to place an emphasis on usability and the customer experience. My experience managing teams of 10 employees or more demonstrates my ability to not only manage workload but to be someone that others look to for guidance and leadership.

Benjamin Harman's Current Company Details
RDA

Rda

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A 7X certified Salesforce administrator with over twenty years of progressive success leading effective business outcomes through collaboration between business entities.
Benjamin Harman Work Experience Details
  • Rda
    Salesforce Administrator
    Rda Oct 2024 - Present
    Hunt Valley, Md, Us
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  • Issa-The Worldwide Cleaning Industry Association
    Salesforce Specialist
    Issa-The Worldwide Cleaning Industry Association Oct 2023 - Sep 2024
    Rosemont, Illinois, Us
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  • Sparc (Single Parent Alliance & Resource Center)
    Salesforce Administrator
    Sparc (Single Parent Alliance & Resource Center) Apr 2023 - Oct 2023
    Salesforce administration and business analysis for non-profit organization utilizing NPSPImplemented PMM(Program Management Module) to track programs, engagements, and services.Collaborated with stakeholders to gather and analyze requirements for implementation of custom flows to automate client registration.
  • Americaneagle.Com
    Salesforce Administrator
    Americaneagle.Com Oct 2021 - Nov 2022
    Des Plaines, Il, Us
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  • Rail Europe
    Salesforce Administrator
    Rail Europe Apr 2019 - Aug 2020
    Paris, Fr
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  • Rail Europe
    Web Maintenance Coordinator
    Rail Europe May 2013 - May 2019
    Paris, Fr
    Project management for Trenitalia and Viator direct connection product integration, including writing of specifications, functional and user acceptance testing, change management and training of more than 50 operations support staff in North America. Non-regression testing, version validation, quality assurance and user acceptance testing for legacy and common websites with an emphasis on usability
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  • Rail Europe
    Team Supervisor
    Rail Europe Jun 2011 - May 2013
    Paris, Fr
    Manage a team of approximately 20 employees handing live chat, email, and offline booking notifications. Maintain Kana email management client, hosting 88 email accounts, including creating and maintaining canned response content, message routing rules and queues, daily staffing reports, and fraud monitoring.
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  • Rail Europe
    Assistant Supervisor
    Rail Europe Jul 2006 - Jun 2011
    Paris, Fr
    Validation testing and initial set-up of Live Person live chat and Avaya IVR technology for North America contact center Managed a seasonal team of 10 employees answering live chat inquiries
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  • Rail Europe
    Travel Consultant
    Rail Europe Feb 2005 - Jul 2006
    Paris, Fr
    Answer incoming sales and post-sales calls
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Benjamin Harman Skills

Leadership Kana Activecollab Asp.net Core With Mvc Mysql Public Speaking Salesforce.com Jquery Windows Microsoft Powerpoint Visual Studio Openvms Jira Jenkins Json Cascading Style Sheets Html Microsoft Office Jgrasp Microsoft Word Java Xml Microsoft Excel Time Management Microsoft Outlook Php Customer Service Javascript Notepad++ Sql Project Management Research C# Html5

Benjamin Harman Education Details

  • Northeastern Illinois University
    Northeastern Illinois University
    Computer Science / Information Technology
  • City Colleges Of Chicago-Harold Washington College
    City Colleges Of Chicago-Harold Washington College
    General

Frequently Asked Questions about Benjamin Harman

What company does Benjamin Harman work for?

Benjamin Harman works for Rda

What is Benjamin Harman's role at the current company?

Benjamin Harman's current role is A 7X certified Salesforce administrator with over twenty years of progressive success leading effective business outcomes through collaboration between business entities..

What is Benjamin Harman's email address?

Benjamin Harman's email address is be****@****gle.com

What schools did Benjamin Harman attend?

Benjamin Harman attended Northeastern Illinois University, City Colleges Of Chicago-Harold Washington College.

What skills is Benjamin Harman known for?

Benjamin Harman has skills like Leadership, Kana, Activecollab, Asp.net Core With Mvc, Mysql, Public Speaking, Salesforce.com, Jquery, Windows, Microsoft Powerpoint, Visual Studio, Openvms.

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