Benjamin Harmon Email & Phone Number

• Continuation of Mission Support Specialist duties in conjunction with Head of MissionServices
• Ensure that the Mission Services group manages a quality end to end customer supportprocess using Jira and Netsuite while meeting company SLAs
• Act as the main facilitator to transfer Engineer knowledge and documentation requiredto increase the Mission Services success in resolving customer issues without the needto escalate to the Engineer group
• Troubleshoot complex problems using Linux over satellite and cellular communications paths
• Develop and use Python scripts and programs for internal projects and monitoring of data and health for ocean-going robots
• Responsible for onboarding and training company wide staff with regards to pilotingWave Gliders

Sunnyvale, CA

- Work daily as Pilot in Charge responsible for data quality assurance, troubleshooting, customer technical support, and mission execution of uncrewed surface vessel- Take responsibility on a weekly rotation as Tier 2 level support to providepiloting backup, technical assistance, and drive customer escalations- Responsible for Mission Planning process.

Dublin, CA

-Assist in managing fleet logistics of 200+ cars-Interact directly with customers and resolve any issues

Oakland, CA

-Monitor incoming traffic-Provide directions and information -Fulfill role of dispatcher for campus-Respond to campus calls varying from lockouts, safety calls, violence, and medical calls-Interact directly with students, faculty, staff, and visitors to mediate problems-Monitor and use video capture and playback software-Complete incident reports in a.

Vallejo, CA

I worked as a student assistant for the Cashier and Accounting department at the California Maritime Academy, CSU. I provided basic clerical support such as filing, scanning, data entry, and completion of tasks using Microsoft Office. I also have some experience in PeopleSoft. In the Cashier's office I assisted with the daily flow of money; receiving.

Santa Cruz, CA

As store lead responsibilities are scheduling, training and behavior of employees, along with maintaining inventory and informing area supervisor when supplies are low, and marketing of product. Handled a variety of food as a vendor on the busy Santa Cruz Beach Boardwalk, and prepared the booth for the next worker to take over with ease.