Benjamin Harmon Email & Phone Number

• Continuation of Mission Support Specialist duties in conjunction with Head of MissionServices• Ensure that the Mission Services group manages a quality end to end customer supportprocess using Jira and Netsuite while meeting company SLAs• Act as the main facilitator to transfer Engineer knowledge and documentation requiredto increase the Mission Services success in resolving customer issues without the needto escalate to the Engineer group• Troubleshoot complex problems using Linux over satellite and cellular communications paths• Develop and use Python scripts and programs for internal projects and monitoring of data and health for ocean-going robots• Responsible for onboarding and training company wide staff with regards to pilotingWave Gliders• Provide in depth technical knowledge and support to Dev Ops and IT groups forpiloting software and infrastructure• Partner with other department leads to develop a more integrated and streamlinedapproach to customer support and escalations• Provide training and answer questions about overall piloting to customer groups asrequested by other department trainers• Lead the documentation effort for the Mission Services group• Forecast and manage yearly department budget• Manage groups efforts in assisting QA and Engineering's requests for testingassistance• Manage the Missions Services team's scheduling

Sunnyvale, Ca

- Work daily as Pilot in Charge responsible for data quality assurance, troubleshooting, customer technical support, and mission execution of uncrewed surface vessel- Take responsibility on a weekly rotation as Tier 2 level support to providepiloting backup, technical assistance, and drive customer escalations- Responsible for Mission Planning process including Operational RiskAssessments, drafting of Mission Plans, delegating tasks, and delivery offinalized products to end customer- Ownership of weekly mission tracking meeting, entailing accurate upkeepof planned and on going missions, interfacing with sales engineers and projectmanagers , and keeping accurate details for the Accounting department- Provide training and mentorship for new Mission Support Specialists- Communicate and build effective relationships with departments outsideMission Services- Work with several department heads to supply weekly and monthly reports- Produce guides and troubleshooting documents

Dublin, Ca

-Assist in managing fleet logistics of 200+ cars-Interact directly with customers and resolve any issues

Oakland, Ca

-Monitor incoming traffic-Provide directions and information -Fulfill role of dispatcher for campus-Respond to campus calls varying from lockouts, safety calls, violence, and medical calls-Interact directly with students, faculty, staff, and visitors to mediate problems-Monitor and use video capture and playback software-Complete incident reports in a timely manner

Vallejo, Ca

I worked as a student assistant for the Cashier and Accounting department at the California Maritime Academy, CSU. I provided basic clerical support such as filing, scanning, data entry, and completion of tasks using Microsoft Office. I also have some experience in PeopleSoft. In the Cashier's office I assisted with the daily flow of money; receiving, sorting, and counting it throughout the day, as well as collecting money from the school's parking meters and adding it in to the day's balance.

Santa Cruz, Ca

As store lead responsibilities are scheduling, training and behavior of employees, along with maintaining inventory and informing area supervisor when supplies are low, and marketing of product. Handled a variety of food as a vendor on the busy Santa Cruz Beach Boardwalk, and prepared the booth for the next worker to take over with ease.