Benjamin Harp Email & Phone Number

United States

Kansas City Metropolitan Area

Lead, direct, and review team projects to achieve operational and/or functional objectives with significant contribution toward the achievement of immediate and short-term results for the team, department, and organization. Consult with clients regarding IT process challenges and operational gaps. Influence diverse stakeholder groups and drive acceptance of policies, practices, and procedures within a broader area of responsibility. Identify, propose, and lead both team and department level quality and process improvement initiatives. Provide strategic input and deliver consistent training, guidance, and feedback to encourage success and developmental growth.✔ Led a cross-organizational team of architects, engineers, and analysts through an escalated issue to rebuild vaccine registry reporting for two states and replay two years of vaccine administration data.✔ Supplied ownership of all project management items for engagement and documented lessons learned and knowledge transfer for improved management and maintenance of solutions.

Maintained responsibility for leading clients through all domain, testing, and integration planning for a large programmatic solution rollout. Engaged with client leadership in strategic planning activities to create a multi-year client roadmap. Facilitated cross-functional collaboration with internal and external stakeholders to execute integration and domain strategy. Managed project assignments and billable allocation for team.✔ Created and documented Revenue Cycle (RC) Preparation Steps for Integration Architects along with an actionable plan for comprehensive testing for RC Projects, efforts now widely adopted for implementation.✔ Managed groundbreaking Parallel Testing at University Health, with 40x more data tested than any other Cerner RC project and responsibility for leading meetings, creating project structure, and driving documentation.✔ Developed a wiki for knowledge sharing around the implementation of Parallel Testing and contributed to discussions with RC and Consulting Methodology teams to discuss rolling into larger Iterative methodology.✔ Provided insight for others within the Integration Architect consulting community as to possible strategies to mitigate/execute on other projects and challenges.✔ Completed multi-year long engagement with University Health seeing the successful implementation of several innovative solutions as well as multiple long-term projects such as RC and Community Behavioral Health.✔ Accomplished a multi-year engagement with LMH Health in which RC, Cerner Practice Management, and Ambulatory billing transitions were implemented with flawless success.✔ Selected to assist with an escalated engagement to help assess Location Hierarchy design.✔ Hosted community meetings for the entire regional segment in addition to local meeting facilitation.✔ Managed a team of Integrated Architects and Engagement Owners who led and delivered a large footprint of client projects

Kansas City, Missouri Area

✔ Supported internal/external teams in efficiently processing integration points across solutions for 15+ projects.✔ Led testing efforts and issue resolution for the Truman meds scanning project, finishing early with only one issueremaining and a 15% increase in meds scanning adoption which supported the goal to recertify for HIMSS Level 7.✔ Demonstrated progress as influential leader on the Consulting and Truman ITWx teams and the greater IAcommunity, single-handedly creating the domain strategy for 14 separate projects and a tracking process.✔ Created and owned the domain strategy for KC one in which there are currently six domains and 15+ projectsrunning concurrently while leveraging RDDS.✔ Received the Cerner Masters Award, the highest award possible, for effectively executing and leading a complexengagement with TMC and overseeing the technical and integration aspects of project rollouts.✔ Led and documented a Location Hierarchy optimization project in which no methodology previously existed,then presenting the strategy at the Cerner Health Conference.

Kansas City, Missouri Area

✔ Served as Project Manager for an initiative which allowed clients to collaborate directly with other clients and IP on key developments and gain transparency on the key decision making behind road mapping.✔ Co-facilitated the creation of a knowledge sharing platform which provided a collaborative space for investigations and resolutions involving performance time improvement.✔ Participated on the Cerner Support Proactive Services governance board and helped to develop solutions geared toward proactively monitoring client-wide code and configuration related problems.✔ Led multiple collaborative onsite engagements which realized significant reductions in issue resolution timelines, crashes, and average transaction response times.

Kansas City, Missouri Area

✔ Facilitated several iterations of the Issue Resolution training class for all onboarding and recognized as a SupportAssociate of the Year finalist.✔ Created a comprehensive list of troubleshooting steps for common issues to assist clients and fellow associatesand improve upon turnaround times for logging tickets.✔ Oversaw the first 24 hours and triage of all tickets logged and consistently performed as a top ticket closer andsolution creator, averaging nearly 50 tickets closed per week which helped manage the team backlog.