Benjamin Harrison Email & Phone Number

Chester, United Kingdom

Working within Global Banking Operations. Managing a team implementing transaction, investment, and information services to commercial clients across Europe, Middle East and Africa.Key Accountabilities:• Leading EMEA client facing associates whose primary role is to provide implementation support to the EMEA Global Transaction Service client base. Including large US multinational and EMEA head quartered corporations, financial Institutions and non-bank financial institutions.• Being responsible for driving consistency in servicing through supporting global leads, whilst ensuring that local flexibility is achieved where necessary.• Executing strategy for the team to meet the client, business partners and functional goals of the organisation.• Actively identifying and pursuing initiatives that drive client satisfaction achieving the greatest class in the market, by delivering an extraordinary service at the optimal cost to the organisation.• Working on implementing and handling all aspects of operational management, strategic initiatives and performance of the team in accordance with the goals of the organization.• Taking the lead in representing Service and Fulfilment on multiple projects that deliver new product and capabilities for the Global Transaction Service business.• Developing associates and building bench strength across the group, to better position the team to meet growth.• Instilling unwavering client focus by engaging business partners to influence decisions and actively take ownership of client needs and problems.• Acting as an escalation point between operational units and clients to ensure timely and accurate response to client requests.• Leading compliance and audit controls to ensure mitigation of risk to the client and the Bank.

Chester, United Kingdom

Working within Core Trading Operations, managing the EMEA Equities Trade Support Team, providing Trader Support to the Flow and Exotic Equity Derivatives Desks based across Europe, Middle East and Africa. Key Accountabilities:• Managing the completion of trade capture processes to ensure all trades are booked accurately and any anomalies are reported to the Trading Desks within a timely manner. Managing the resolution of any issues, to ensure that risk is accurately recorded.• Management and oversight for trade amendments and life-cycle event processing, encompassing resolving trade booking errors, processing Corporate Action events, and expiring Exotic Derivatives.• Facilitation and management of the location strategy from London to Chester Initiative, ensuring a seamless migration of tasks/ processes and roles and responsibilities.• Delegation and oversight of project completion to increase controls and mitigate risk, coupled with efficiency and time saves.• Leading the team to improve on their own development through effective feedback and coaching, covering personal development and technical skills; encompassing both financial products and markets.• Implementing and supporting operational change initiatives managing the impact of change on service (e.g. systems/ processes), embracing change and coaching colleagues so that new systems/ processes are delivered to agreed timescales and colleagues are aware of what changes mean to their role, stakeholders and operational impact on the team and wider business.• Managing the team through the employment life-cycle from; recruitment, conducting performance reviews, conducting ER and wellness meetings, and ensuring the correct standards of conduct are upheld at all times.• Management of the portfolio of external Vendors across the Chester site.

Chester, United Kingdom

Working within Core Trading Operations, as part of the EMEA Equities Trade Control Team. Performing daily reconciliation tasks, project work to reduce risk and improve controls, and supporting designated London Trading Desks.Key Accountabilities:• Validating Trades at T0, ensuring trades executed by the Exotics Trading Desks are booked to the agreed economic terms with the Brokers, and escalating to the Traders to resolve any booking errors.• Completion of T0 reconciliations between trades booked within Front Office applications and specific Emerging Markets Exchange's. Liaising with the Trading Desks to provide the cause of any breaks so that they can be resolved in a timely fashion.• Completion of T+1 reconciliations between trades booked within Front Office applications and the Exchange. Liaising with the Trading Desks and Back Office teams to investigate the cause of any breaks and timely advising on the correct method to resolve them. • Production of daily reports, and distribution to relevant Stake Holders across other departments and functions. To provide oversight and management of internal Trade Flows.• Identifying and completing project work, to increase controls and mitigate Risk and reduce Operational Events.• Working closely with off-shore sites to identify and resolve P&L impacts and escalate any issues to the Front Office teams.

Wirral, Uk (April 2012-September 2013), Chester, Uk (September 2013-August 2015)

Maximising store sales and profits by leading and developing the store team, delivering high levels of customer service, and efficiently and effectively implementing operational procedures and policies.Key Accountabilities:• Recruiting, leading and developing the store team, through motivation and effective performance management, so that individuals and teams perform their roles well and deliver consistent execution of the customer offer across the store• Managing store resources requirements within the operating model, ensuring ‘the right people with the right skills are scheduled to work in the right place at the right time.’• Managing the work of the store team role modelling ‘What good looks like’ in terms of standards, service and availability, so that the customer offer and great service is delivered consistently across the store• Implementing and supporting operational change initiatives managing the impact of change on service (e.g. systems/ processes), embracing change and coaching colleagues so that new systems/ processes are delivered to agreed timescales and colleagues are aware of what changes mean to their role, customers and the store operation• Managing store resources, promoting and developing cost awareness with store colleagues so that controllable costs are maintained within budget and any identified opportunities to drive costs down are recommended to the Operations Manager• Supporting and encouraging staff involvement in local events so that the store is a focal point of the local community, promoting Co-operative membership and ensuring that all store colleagues fully understand the membership proposition and describe the unique benefits to our customers• Managing the implementation of policies and procedures (e.g. Age related sales, temperature/ date checks/ till spot checks, staff checks, H&S, security of assets), so that the store operates legally and our customers, colleagues and property are protected

Chester, United Kingdom

Delivering the Co-operative customer offer in line with Operating Model, ensuring great standards & excellent customer service by leading, developing & engaging the store team in conjunction with the Store Manager.

Chester, United Kingdom

Maximising store sales and profits by leading and developing the store team, delivering high levels of customer service, and efficiently and effectively implementing operational procedures and policies.

Chester, United Kingdom

Chester, United Kingdom

Level 7 Diploma, Strategic Management And Leadership

Chartered Manager (Cmgr), Leadership And Management

Biological Sciences, Life Sciences Applicable To Medicine, Certificate Of Higher Education (Qcf Level 4)