Benjamin Harrison Email & Phone Number

Chester, United Kingdom

• Working within Global Banking Operations. Managing a team implementing transaction, investment, and information services to commercial clients across Europe, Middle East and Africa.Key Accountabilities:
• Leading EMEA client facing associates whose primary role is to provide implementation support to the EMEA Global Transaction Service client base. Including large US multinational and EMEA head quartered corporations.
• Being responsible for driving consistency in servicing through supporting global leads, whilst ensuring that local flexibility is achieved where necessary.
• Executing strategy for the team to meet the client, business partners and functional goals of the organisation.
• Actively identifying and pursuing initiatives that drive client satisfaction achieving the greatest class in the market, by delivering an extraordinary service at the optimal cost to the organisation.
• Working on implementing and handling all aspects of operational management, strategic initiatives and performance of the team in accordance with the goals of the organization.

Chester, United Kingdom

• Working within Core Trading Operations, managing the EMEA Equities Trade Support Team, providing Trader Support to the Flow and Exotic Equity Derivatives Desks based across Europe, Middle East and Africa. Key.
• Managing the completion of trade capture processes to ensure all trades are booked accurately and any anomalies are reported to the Trading Desks within a timely manner. Managing the resolution of any issues, to ensure.
• Management and oversight for trade amendments and life-cycle event processing, encompassing resolving trade booking errors, processing Corporate Action events, and expiring Exotic Derivatives.
• Facilitation and management of the location strategy from London to Chester Initiative, ensuring a seamless migration of tasks/ processes and roles and responsibilities.
• Delegation and oversight of project completion to increase controls and mitigate risk, coupled with efficiency and time saves.
• Leading the team to improve on their own development through effective feedback and coaching, covering personal development and technical skills; encompassing both financial products and markets.

Chester, United Kingdom

• Working within Core Trading Operations, as part of the EMEA Equities Trade Control Team. Performing daily reconciliation tasks, project work to reduce risk and improve controls, and supporting designated London Trading.
• Validating Trades at T0, ensuring trades executed by the Exotics Trading Desks are booked to the agreed economic terms with the Brokers, and escalating to the Traders to resolve any booking errors.
• Completion of T0 reconciliations between trades booked within Front Office applications and specific Emerging Markets Exchange's. Liaising with the Trading Desks to provide the cause of any breaks so that they can be.
• Completion of T+1 reconciliations between trades booked within Front Office applications and the Exchange. Liaising with the Trading Desks and Back Office teams to investigate the cause of any breaks and timely.
• Production of daily reports, and distribution to relevant Stake Holders across other departments and functions. To provide oversight and management of internal Trade Flows.
• Identifying and completing project work, to increase controls and mitigate Risk and reduce Operational Events.

Wirral, UK (April 2012-September 2013), Chester, UK (September 2013-August 2015)

• Maximising store sales and profits by leading and developing the store team, delivering high levels of customer service, and efficiently and effectively implementing operational procedures and policies.Key.
• Recruiting, leading and developing the store team, through motivation and effective performance management, so that individuals and teams perform their roles well and deliver consistent execution of the customer offer.
• Managing store resources requirements within the operating model, ensuring ‘the right people with the right skills are scheduled to work in the right place at the right time.’
• Managing the work of the store team role modelling ‘What good looks like’ in terms of standards, service and availability, so that the customer offer and great service is delivered consistently across the store
• Implementing and supporting operational change initiatives managing the impact of change on service (e.g. systems/ processes), embracing change and coaching colleagues so that new systems/ processes are delivered to.
• Managing store resources, promoting and developing cost awareness with store colleagues so that controllable costs are maintained within budget and any identified opportunities to drive costs down are recommended to.

Chester, United Kingdom

Delivering the Co-operative customer offer in line with Operating Model, ensuring great standards & excellent customer service by leading, developing & engaging the store team in conjunction with the Store Manager.

Chester, United Kingdom

Maximising store sales and profits by leading and developing the store team, delivering high levels of customer service, and efficiently and effectively implementing operational procedures and policies.

Chester, United Kingdom

Chester, United Kingdom

Level 7 Diploma, Strategic Management And Leadership

Chartered Manager (Cmgr), Leadership And Management

Biological Sciences, Life Sciences Applicable To Medicine, Certificate Of Higher Education (Qcf Level 4)