Confidential (DOJ) – Pega 8.8.4An application for entities to apply and manage federal grants.● Monitored and improved application functionality by resolving guardrail warnings, alerts and exceptions.● Investigated system issues which could result in Code fixes or System Enhancements.● Performed data remediations using activity scripts.● Assisted in data remediation office hours to provide guidance to other team members.● Monitored and managed cases to provide users up-to-date information related to their federal grants.● Managed federal grant cases by data remediation, updating case assignments, tracking changes, creating email correspondence, improved case life cycle routing, and added child casesSkyFleet - Pega 8SkyFleet is an insurance claim application that’s goal is to reduce the amount of time needed to process insurance claims by the use of drones. Upon receiving an alert that a customer’s device has been damaged a claim is automatically created and a drone is sent to the location to take pictures of the incident.● Configured rest services to communicate with drones● Created an activity to attach images to a case through a post message● Used a rest connector to gather information about a particular phone using an API● Displayed all relevant information and calculations to an adjusters work queue

Fair Air - Pega 8Fair Air is a flight booking application that allows users to preview flights and seat selection before needing to purchase a ticket. Once a flight is selected the user is then taken through the process of entering the appropriate information needed to determine the price of the ticket.● Created this application using PEGA 8 to allow users to search and select available flights● Configured automated email correspondence to the user, detailing the flight they had booked● Implemented login and account creation validation using Edit Validate and Validate rules● Used report definitions to check the database for login credentials and user information● Incorporated external resources to populate source data for flight origin and destinationsVehicle Rental Reservation Application - Pega 8This application allows users to login or create an account that they would then use to reserve a vehicle for a certain amount of time. The reservation would need to be routed and approved by a manager before the reservation could be finalized.● Developed this application using PEGA 8 to allow users to sign up a new account and reserve a vehicle● Configured multiple user views to display the vehicles information to the user after being selected● Used declare expressions to calculate rental costs based upon the rental time period and additional services the user selected● Checked for duplicate cases to reduce the amount of incorrect information upon submission● Created Service Level Agreements to encourage the user to complete account creation without the information becoming stale

● Handled parking pass transactions● Assisted drivers with parking and leaving the campus during events● Worked with other employees to help direct traffic to ensure a constant flow of drivers

● Prepared rooms for on campus events.● Assisted with customer complaints and any unplanned changes to room set ups.● Cleaned and maintained indoor and outdoor areas daily.

● Coded Front-end User Experience and User Interface designs and configured key modules on back-end.● Familiar with version control and tracking changes in code.● Developed in Javascript, HTML5, CSS (Bootstrap) and PHP on the back-end.

● Designed non-player-characters’ interactions and dialog● Participated in balancing in game objects and player interactions● Created future monster and item concepts along with drop tables and statistics- was a volunteer position

● Managed various age groups from 5 to 50 years old teaching proper swimming techniques● Maintained pump room and pool chemicals according to state rules and regulations, cleaned and maintained indoor and outdoor pool areas daily● Learned to properly manage money

● Listen for unusual sounds from machines or equipment to detect malfunctions.● Replaced various equipment such as AC units, sliding doors, and bed frames.● Learned and applied exceptional customer service skills.● Consulted with customers to address their concerns.