Benjamin Harvey Email & Phone Number

East Hartford, Connecticut, United States

Provide expertise and guidance to front-line Single Streamline Application Processors regarding how to process health insurance renewal forms and verification documents in ways that best serve consumers and their families.Attend meetings to discuss daily processing goals and how best to achieve business needs. Produce daily reports to assist management in monitoring progress toward said goals.Liaise between SSA Processors, their supervisors, and management regarding the execution of daily business functions.Coach and train line staff that have been newly onboarded regarding best processing practices that were also in compliance with directives from the CT Department of Social Services

East Hartford, Ct 06118

Fairly and efficiently monitored the work of Single Streamline Application Processors and agents of the MyAccount (Call Center) department to ensure accurate processing and courteous service.Detected and reported any errors made by representatives in the aforementioned departments to assist management and supervisors in monitoring company performance regarding quality metricsDeveloped subject matter expertise in paper applications for health insurance and verification documents

East Hartford, Ct 06118

Accurately and efficiently transcribed information from paper applications and verification documents for health insurance into the Access Health CT system at a typing speed of at least 50 WPM in order to determine consumer/household eligibility for coverage under HUSKY MedicaidExamined and determined acceptability of verification documents provided by consumers and updated the information in their respective accounts accordinglyLearned about HUSKY application process and HUSKY eligibility criteria as it relates to income, household size, and household composition.

77 Hartland Street, East Hartford, Connecticut 06108

Transcribed consumer and household data from Access Health CT to the Eligibility Management System (now ImpaCT) once enrollment into HUSKY Medicaid programs was complete.Closed, denied, and renewed HUSKY eligibility in accordance with directives from the Department of Social Services and Access Health CT system actionsProcessed at least 40 cases per day at a typing speed of at least 45 - 50 WPM in accordance with service-level agreements (SLAs)Gained intermediate/advanced knowledge and skills in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Hartford, Connecticut

Maintained working knowledge of the Center's inventory of available medical and adaptive equipment to be sold to clients and customersAssisted customers and potential buyers with finding adaptive/medical equipment best suited to their needs or the needs of loved ones, both in-person and over the phone, giving referrals to other agencies as-neededConducted sales of adaptive/medical equipment

587 East Middle Tpke., Manchester, Connecticut 06040

Traveled with Probation Officer to deliver court documents related to clients and matters of their probation, which often included arrest warrantsConducted supervised office visits/interviews, built relationships, and developed rapport with clients to assist Probation Officer in ensuring that clients comply with the terms of their probationDrafted arrest warrants for clients who failed to comply with the terms of their probation

Bachelor Of Arts (B.A.), Criminology

Graduated suma cum laude; GPA: 3.98.

Associate'S Degree, Criminal Justice

Graduated as Salutatorian, Class of 2010