Benjamin Heller Email & Phone Number

New York, Ny, Us

New York, Ny

Toronto, Ontario, Ca

-Directed global internal communications strategy for a top-ten investment bank. Managed, developed and supported a team of 10+ global communicators across four regions. -Led content planning and execution across all global communications channels. Developed digital communications features, tools and products, including artificial intelligence integrations, to improve messaging effectiveness for 7,500 employees. Drove significant improvements in internal communications satisfaction (80%) and bolstered employee engagement with internal messaging (25%) in support of top business priorities.-Led executive communications for C-level and senior business leaders including driving firm-wide messaging, generating collateral, planning and executing live events, building executive brand recognition, and supporting crisis management strategy. Secured consistently high engagement (75%) and satisfaction (90%) scores with global executive communications.-Supported firm-wide internal communications activations by developing comprehensive playbooks and procedures to guide global messaging, content, internal partnerships, and live events.

Mountain View, Ca, Us

-Spearheaded communication and commercialization of YouTube products and policies supporting content moderation, brand safety, and responsible monetization. Drove compelling, multichannel campaigns, including executive messaging, to clarify complex technical launches, spur client adoption, and unlock revenue growth with top global advertisers.-Partnered across global product teams, sales and clients to develop and launch YouTube monetization policies & products. Led two-way, cross-functional working groups to influence product direction, secure client buy-in, and support top business priorities. Drove most target advertisers (80%+) to recognize YouTube as the leading digital platform in responsible monetization.-Led crisis management on YouTube content and brand safety issues, significantly reducing global escalations (75%+) and protecting against revenue loss (up to $100m+ per client). Independently managed complex, high profile issues, and achieved a premier success rate (95%) in preventing advertiser spend pauses or reputational damage.

Toronto, Ontario, Ca

-Drove ~90% of media engagement for the U.S. firm, and partnered with the global team for international media engagements. -Landed and facilitated over 200 broadcast television appearances and 70 pieces of print coverage for U.S. firm.-Led content planning for RBC’s digital channels: intranet, website, LinkedIn and Twitter, focused on U.S. Research & Diversity. -Won RBC’s Global Citizen Award, the Spirit of RBC Award and RBC’s Speak Up For Inclusion Award, in recognition of professional and community accomplishments. These awards included $10,000 in charitable grants and travel to Kenya to represent charity efforts.

Toronto, Ontario, Ca

-Led development of internal content for global employees. Grew internal communications through regular analysis of content offerings, audience engagement and readership metrics, and outperformed readership benchmarks. -Supported town halls, conferences, media roundtables and other events through presentations, talking points and briefing materials.-Developed CSR and Diversity campaigns via compelling communications, live activations, media pitches and promotional content.-Led digital channels content creation for website, Twitter and LinkedIn. Grew LinkedIn following (20%) and engagement (200%). -Co-founded internal program for employees with disabilities that offered events, trainings and workshops for 250+ members.

London, London, Gb

-Created communications plans for publication of major agency events, corporate developments, award submissions and client wins. Led and executed global communications strategies for internal enterprise solutions, surveys and other key rollouts.-Optimized marketing efforts around tech partner webinars for lead gen, and provided planning and execution for agency events. -Drafted and distributed materials including press releases, leadership emails, newsletters, press pitches and social media posts. Led the planning, launch, content curation and execution of the agency's Snapchat handle.

London, London, Gb

-Managed daily global publishing platforms, cross-channel social media content, and trade publication submissions. -Wrote materials for communicating with media, employees and other key audiences regarding news and issues management. -Partnered with U.S. office and HR leads to support corporate reputation via press releases, media exposure and conference opportunities. -Streamlined communications information, services, vendor relationships, intelligence database, contracts, invoices and renewals. -Drove execution for DigitasLBi and partner events, and created agency crisis management playbook for senior leadership.

Atlanta, Ga, Us

-Researched and pitched stories for three online video and television series, and two documentaries. Interviewed potential subjects of episodes in order to screen and select candidates for shows. Booked and coordinated six film shoots in New York and Montana.-Planned and managed all Weather Channel New York office and culture activities.