Campaign ManagementFull management of direct marketing fundraising campaigns for Henley Business School and Reading Real Estate Foundation.Creation and implementation of a regular giving strategy and supporter journey for the two individual giving products, with a focus on building a prospect pipeline for high level gifts.Development and management of data led, integrated multi-channel acquisition and retention campaigns.Analysing live data to understand campaign performance in order to inform strategy decisions and coach fundraisers.Recruitment, training and management of a team of fundraisers, on both the product and software to ensure they are able to maximise value from the campaigns.Account/Client ManagementManaging a portfolio of accounts for Corporate Patronage scheme with leading real estate firms, working with product delivery team to ensure returns and renewals.Account management of high net worth individuals and their philanthropy, cultivating and stewarding for both acquisition and retention, whilst managing the disbursements of their funds into projects.Acting as internal agency for fundraisers to produce bespoke campaigns and literature, managing associated stakeholders and projects on their behalf.Operational ManagementProduct identification and development to increase offering available to supporters.Ownership of CRM for fundraising team providing data analysis and reporting function.Identification and application of a number of initiatives to improve processes to increase efficiency and financial management, including income processing and the disbursement of charity funds.Working cross-team to identify and implement opportunities for short and long term process changes.Data and process champion within the team promoting benefits of change on internal and external stakeholders.

Campaign ManagementResponsible for the marketing of national fundraising products within the region in order to grow multiple income streams, using both online and offline media within targeted areas.Managing press releases for both the charity and its supporters within the area to ensure maximum exposure, for both the participation in campaigns and to promote results and its impact.Account/Client ManagementAccount management of regional corporate partners, understanding motivations and developing support. Motivating key stakeholders in local communities to adopt CLIC Sargent as their charity of choice.Operational ManagementSupporting the relationship between service provision and fundraising, facilitating individual opportunities.Developing a local network of supporters to maximise income growth in line with a regional strategy.

Account/Client ManagementManaging individual fundraising activity nationally, identifying high value prospects and working with regional teams to grow income. Managing and motivating supporters to provide an excellent supporter experience to maximise both short-term and long-term potential and income by demonstrating excellent relationship management skills. Account management of regional fundraising groups nationally, maintaining income in declining portfolios whilst identifying and exploiting opportunities for growth. Supporting a portfolio of fundraising groups to achieve income targets and ensure continued commitment. Developing an account of corporate partnerships to increase income and develop relationships in order to pitch for greater support. Working with regional teams to develop high value fundraising prospects, managing a varied and high workload.Operational ManagementWorking in and developing a new & pioneering central team within the Volunteer Fundraising department.Identification of opportunities to use data to improve processes and understanding of supporters, to increase fundraising totals and ensure better use of resources across the department.

Advisor in the Supporter Contact Centre managing enquiries from supporters both on the phone and via other channels.

Project managed the delivery of the charity’s presence at third-party organised mass participation sporting events including the Great Run series.Managing the supporter experience and brand exposure, including recruitment and relationship managment of volunteers and volunteer organisations.Redeveloped the volunteer recruitment marketing processes.

Provided support, training and advise to all committees and student media on their membership activities.Responsible for the checking, processing and maintaining of financial and administrative documents.

Oversaw and supported a team of 20 event managers in both the organisation and execution of all in house and third party-led events, including high profile and large-scale events for national and local charitiesSat on Core Committee managing the budget and developing RAG strategy and brand. Built relationships with internal and external stakeholders to safeguard the organisation’s future and secure on-going support.