­ Printed out weekly and bi-weekly invoices for clients receiving home health aid services, and the supporting documents from the caregivers.­ Compared the items on each of the invoices to the information on the supporting documents to ensure they matched.­ Flagged all missing, incorrect & incomplete supporting documents, and entered these on the Missing Notes Report in Excel, to submit to the Humana branch offices.­ Once all of the correct documents had been obtained, submitted each invoice and supporting documentation to the client’s insurance company for processing of their claim.

­ Reviewed a high volume of invoices received each month from television and radio stations.­ Partnered with buyers and with station representatives to analyze & resolve issues with the invoices that involved discrepancies and missing information. ­ Reconciled invoices in company database to expedite payments to stations.­ Requested missing invoices from station representatives.­ Obtained payment information on cleared invoices.

­ Reviewed invoices submitted by TV and radio stations for accuracy and send them for input.­ Corresponded with buyers to resolve issues with the invoices involving errors and missing information.­ Provided buyers with lists of missing invoices obtain from stations.­ Generated address change requests for stations with updated billing information, ensuring that the appropriate documentation was included.

Coordinated potential claim liability information.­ Entered potential claim situations into the Insurance System software regarding incidents at LeFrak properties in New York and New Jersey. These were both liability claims involving individuals (injuries due to trip & falls, slip & falls, etc, and damages to tenant property caused by flooding, fire, or vandalism) as well as damages to landlord property that needed to be repaired.­ Reported open claims to third party administrator PMA via their website and submitted all documentation to the assigned adjusters through e-mail.­ Sent a summons transmittal via e-mail to one of the attorneys handling cases if there has been a receipt of a Summons & Complaint due to a claimant suing over bodily injuries, and instructed PMA to forward the case file on to the attorney.­ Contacted the appropriate department at the relevant LeFrak property when an attorney requested maintenance records, employee records, certificates of insurance, security footage or other documentation relating to a lawsuit, reviewed that documentation to verify its accuracy, and forwarded it to the attorney.­ Entered into the Insurance System annual renewals for insurance policies covering the various properties for liability, flood, etc.­ Prepared monthly Excel spreadsheets based on the invoices sent by law firms, as well as spreadsheets concerning such matters as repair work related to Hurricane Sandy.

­-Performed quality control functions for important annual marketing survey. Involved the review of survey booklets received from responding businesses. Performed direct follow-up with respondents regarding missing or inconsistent data. Required great attention, care and diligence, as well as the use of interpersonal skills.­-Compiled a list of all responding businesses onto Excel.

­-Organized, updated & scanned medical charts and files for employees. Involved manual review and electronic research to categorize employees into active and terminated status.

New Business Department: January 2005 – September 2009­Processed new business applications and rewrites of canceled policies. -Entered policy information into company database. -Assembled and mailed policy kits to insurance agents. -Mailed annual bills to policyholders. -Prepared weekly new business reports.­Assisted other members of Policy Services Department. -Answered telephones to provide customer service. -Preparing policy terminations for non-payment. -Issuing certificates of insurance to policyholders.Collections Manager: October 2002 – September 2009­Mailed out collection letters to delinquent accounts owing money on Guardian DBL policies canceled for non-payment of premium.­Maintained contact with the RMS collection agency for large open accounts.­Mailed rewrite applications to policyholders upon payment of outstanding balances.Cross-Selling Project Manager: June 2002 – October 2002­Compiled list of Guardian Life Insurance group policies eligible for cross-sold rates on NYS DBL (disability benefit) coverage.­Prepared mailings to Guardian regional sales offices informing them of cross-sold rates and those eligible cases administered out of their offices.

Managed Daily Office Operations - Maintained database with company’s finances.- Organized strong office filing systems.- Responsible for selling merchandise at online auction sites.

Oversaw inventory and reordered merchandise, arranged merchandise in stock and shelved it on the shop’s floor, worked as cashier during busy periods.

Compiled annual directory (involved heavy client contact), updated client files for advertising department.