Provide personalized care to 9 patients with Alzheimer's and age-related dementia, utilizing the BFF Approach and Daily Rhythms programming.❖ Assist with activities of daily living, manage continence, monitor behaviors, and deliver end-of-life care with dignity and compassion.❖ Foster a safe and supportive environment, enhancing patients' quality of life through specialized dementia care techniques and empathetic interaction.❖ Achievements:➢ Spearheaded a remarkable turnaround, propelling our campus from 119th to 7th incompany-wide rankings within 18 months.➢ Achieved record-breaking customer satisfaction scores and industry-leadingperformance.➢ Developed and implemented strategic plans, resulting in recognition as a modelfor excellence within the company.

Rotated between office and clinical duties, demonstrating versatility and adaptability in a fast-paced healthcare environment.❖ Clinical duties:➢ Newborn monthly exams (length, weight, head circumference, vital signs,development, TB checks, photo vision screens, and postpartum depressionscreens)➢ Yearly check-ups for patients ages three to eighteen (stature, weight, BP,development, photo vision, hearing, TB and lead screenings, adolescent pamphlet,vaccine record documentation, sports physicals, and PHQ-9)➢ Sick patient appointments (obtaining necessary vitals, swabs, and waste samples)➢ Assisted providers, nurses, and aides with patient care, communicatingeffectively and taking orders directly ❖ Office duties:➢ Scheduling appointments and managing patient flow ➢ Insurance validation and billing protocol➢ Patient data management and confidentiality (HIPAA) ➢ Triage and patient prioritization➢ EMR software management (Office Practicum Software)➢ Familiarity with Medicaid website➢ Scan insurance cards and update patient information➢ Batch validate insurance and process payments➢ Print encounters, schedules, and school/work excuses➢ Assist with collections process and appointment reminder calls