Benjamin Honda Email & Phone Number

Madison, Wi, Us

United States

Austin, Texas, United States

- promoted based on historical leadership of the Customer Success team- Expanded role includes managing a team of 6-8 Customer Success Managers and Sr. Customer Success Managers- Continued to serve as executive sponsors ships for my previous portfolio and and addition 10-15 large strategic organizations managed by my direct reports- Continued to build out internal processes for the Customer Success team including: escalation management, renewal management, Customer Health Management, CRM (Hubspot) documentation, and our growing our work within the Health Plan vertical.

- served as responsible, executive sponsorship to 50+ customer accounts, including national Medicaid/Medicare providers, large healthcare systems, local governments, and enterprise community social care initiatives. As executive sponsorship on each account, I created adoption plans to help customers realize value, served as escalation point for customer happiness & success, and secured the customer's annual renewal.- As a Customer Success Account Executive, I grew findhelp's partnership with customers by scoping new opportunities. This included expansions to their license, selling new products, and scoping new project work. - Consulted with executive, c-suite stakeholders on their social care and health equity strategies.- Established regional strategies, in partnership with customers, to address state requirements across the country for the social care of their communities.

Madison, Wisconsin Area

- Managed the project schedule for Paradigm’s business initiative to migrate their customers to hosted cloud environments which included 10-12 implementations and support for 5-10 live hosted environments- Established operational processes for the Cloud Operations division including implementation templates, go-live readiness process, communication to Services teams, and live customer support- Developed long term strategy for the Cloud program including resource projections, team structure definition, portfolio management approach, and executive communication protocols- Project managed the second pilot and implementation of a new product for Paradigm and created standards for future implementations

Madison, Wisconsin Area

- Directed projects of increasing responsibility and visibility based on high performance as a project manager- Grew the relationship with one of the top pediatric hospitals in the country by advising on long term organizational and strategic growth of the organization, collaborating with executive leadership, sharing best practice and use of Epic, connecting the organization with experts at Epic or at other organizations, and coordinating the sale of add-on products- Successfully led the implementations of nine add-on projects, eight concurrent, by completing the scoping for each project, overseeing the implementation budget, creating and executing project plans, mitigating operational risk, and overseeing the performance of 1-3 project managers on each project- Managed the installation of Epic’s Cardiology and Radiology applications by teaching system build to client IT teams, facilitating operational decision making, managing timelines, and reporting progress- Served as a team lead (manager) to three newly hired project managers, establishing expectations, reviewing performance, and mentoring their growth in the company.

Greater Minneapolis-St. Paul Area

Food and Beverage, Asia Pacific and Latin America- Expanded role and promotion - Worked closely with Marketing Managers to complete high impact projects such as: market opportunity analysis, product certifications, portfolio management, innovation growth, and more.-Worked closely with Communication Manager to strenghten brand and communications including: creative development, newsletters, meeting planning, and more.- Developed, initiated, and currently coordinate the first Latin America Field Sales Advisory Board to help build connection and grow sales- Worked in Sitecore to implement the Asia Pacific and Latin America website pages for associates- Plan, coordinate, and run customer visits from Asia Pacific and Latin America which includes, accommodation, Ecolab presentations, tours of Ecolab headquarters, tour of local customers, social events, gifts, and more. - Continued to support the Vice President of Marketing, APLA and the General Manager, LA with various tasks.

Greater Minneapolis-St. Paul Area

Food and Beverage, Asia Pacific and Latin America- Reported to the Director of Marketing for APLA and the General Manager for LA- Assisted with various tasks associated with growing Ecolab's presence in emerging global markets- Responsible for the coordination and support of a 7 individuals on the team- Served as the administrator and analyst to service compliance in Latin America- Assisted in various projects related but not limited to: Marketing, Communications, Portfolio Management and Safety Compliance

Greater Minneapolis-St. Paul Area

- Officially enrolled in a management development program based on merit and desire to progress into a sales management role- Assisted the Director of Sales and Marketing in the highly competitive Business Transient market which included prospecting new accounts, managing preexisting local and globally priced accounts, and documenting and reviewing production. - Worked efficiently to balance these new management duties while performing work as a Sales Coordinator

Franchised property managed by Wischermann Partners, Inc. - Participated in the rebranding and official opening of Courtyard by Marriott Minneapolis Downtown (Opened September 1, 2013)- Responsible for the sales and management of wedding and social room blocks- Assisted the Director of Sales, Sales Managers, and General Manager for Sales activities of the hotel.- Produced content for social media engagement (Facebook, Twitter, various travel sites)

- Taught various classes throughout the Foundations of Management course- Assisted in research to generate material for Master’s level courses

- Independently planned and executed three University events throughout the academic school year- Called and coordinated with vendors and caterers to assist in planning for larger University events- Responsibilities during events included setup/takedown of events, management, organization, etc.Coordinated invoice processing, mailings, filing, and office organization

- Promotion from New Student Mentor (orientation leader)- Counseled other mentors on how to make first year transitional life easier for incoming students- Led a committee of mentors to create crucial components of the summer and fall orientations

- Managed a number of events serving a diverse range of clientele- Set up, executed, and tore down events such as weddings, fundraisers, galas, and private parties- Contributed new ideas to the design team with my creative perspective

- Highly selective supervisor level position achieved in the first year- Scheduled personalized visits for prospective students and their families to visit Hamline - Served customers by having discussions with students to promote activities at Hamline that would suit their interests- Lead New Student Mentor

Bachelor Of Business Administration (Bba), International Business

Activities and Societies: Omicron Delta Kappa, Dance Ensemble, TheaterDouble Major: International Business and Spanish Minor: Linguistics.

International Business, Spanish

All classes taught in Spanish - Strategic Behavior Management, International Leadership and Interorganizational Relations, Spanish.