Consumer Credit Card marketing and testing analytics.

Analytics & Insights division supporting consumer card products. Providing data analytics and presenting results to business partners (strategy owners, managers, and executives) to make informed product strategy decisions.Use SAS EG, SQL, Python, Excel, PowerPoint, Tableau, and other software to analyze data and present findings.

Consumer credit card product. Reactive Retention and pricing strategy analyst. Performed ad-hoc analyses to improve performance and enhance the strategy. Utilize SAS, SQL, Excel, PowerPoint, etc, to perform analytics and tell the story. Knowledge of Card Fee Refund strategy.

Small Business Credit Card Product Strategy Analyst.Provided start to finish targeted marketing. Created targeted marketing lead lists, implemented test and control DOE’s, analyzed outcomes, and made strategy changes to Small Business credit card products and targeting. Utilize SAS Enterprise Guide, Teradata SQL, SSH Tools, Excel, etc, to create and analyze credit card data across multiple small business card channels. Provided ad-hoc analytics.

Utilized SAS/SQL to query large data sets and perform data analysis for business partners.Utilize JMP 10 to provide data visualization and regression modeling.Perform Ad hoc requests to enable our lines of businesses.Completed DFSS Green Belt project by designing a worked hours OLAP Cube that is used for data analysis within Excel.Capacity Planning. Used discrete event simulation software Arena and MetaFore to design workflow models for multiple departments within the… Show more Utilized SAS/SQL to query large data sets and perform data analysis for business partners.Utilize JMP 10 to provide data visualization and regression modeling.Perform Ad hoc requests to enable our lines of businesses.Completed DFSS Green Belt project by designing a worked hours OLAP Cube that is used for data analysis within Excel.Capacity Planning. Used discrete event simulation software Arena and MetaFore to design workflow models for multiple departments within the Bank. Assisted site management with workforce planning by using forecasted volumes and built simulation models to create future demand and FTE requirements. Completed time studies to obtain and update productivity rates. Created monthly reports for site management. Used models for what-if analysis to help drive business results.Breakout speaker at the JMP Discovery Summit 2013 conference on September 10th, on the topic of "Using Geographic Maps as a Tool for Site Strategy Analysis".http://www.jmp.com/about/events/summit2013/abstracts.shtml Show less

BA Direct platform, BAMTRAC. Worked with Call Centers and Command Centers/DBA's to find and resolve defects in production in a timely manner. Monitored data feeds.

▪ Input and analyzed data to recommend appropriate process enhancements for the Onshore Trade Operations CPI team▪ Designed work flow diagrams using iGrafx Six Sigma Process software, managed time studies, and presented results to upper management▪ Ran simulations generating reports to discuss possible process improvements with the team and management