Benjamin Hunsaker Email & Phone Number

Herndon, Virginia, Us

Oak Brook, Illinois, Us

Provide computer and/or network support to customers who contact me either through phone or email. Work with customers to collect necessary data regarding issues at hand and to guarantee resolution completeness prior to conclusion or repair.

Chandler, Arizona, Us

Facilitate client relationship management, leading client interaction and engagement. Manage a $6 million client portfolio. Collaborate with client governance committees to review performance and streamline programs to enhance services. Integrate policies and procedures to ITIL guidelines and follow best practices. Analyze metrics and generate reports to illustrate success, reduce issues and provide exceptional service.

New York, Ny, Us

Developed and maintained incident management process, procedures and executive notifications. Managed daily operations of the global voice platform to ensure proper engagement and alignment with new projects; accountable for responses to incidents escalated to support teams. Coordinated development teams and support engineers to resolve escalations. Oversaw life cycle planning and collaborated with multiple teams to conduct root cause analysis and to develop permanent solutions. Followed ITIL guidelines to manage investigations and resolve issues.

Houston, Texas, Us

Facilitated the day to day management of the process. Improved, monitored and reported the availability of IT services and IT infrastructure components, necessary to meet availability service level commitments. Attended daily meetings addressing outages and issues and determined causes and solutions. Served as liaison for Business Customers, Relationship Managers, or Production Support technicians.

Duluth, Georgia, Us

The ATT NSAM has overall responsibility for managing recovery from a Major Incident. Specific responsibilities include:Managing (owning) the Major Incident through service recoveryValidating classification of the problem as a Major IncidentDetermining the scope of the Major IncidentProviding timely status updates to the RNMC and DPMAssessing whether or not the IBM Problem Resolver has determined what the problem is, and whether or not a recovery plan has been mapped out, and handling problem determination activitiesAssembling a team of technical support people (that is, other levels of support across platforms, as required) if the Problem Resolver is unable to determine what the problem is within the allowable timeConfirming that internal notification and escalation activities are executedFacilitating service recovery meetingsVerifying that IBM contacts CIGNA to confirm that the service has been restored to CIGNA's satisfactionParticipating in the RCA Process

New York, Ny, Us

Support all lower networking functions as well as end-user support. Maintain and support Avaya telephony equipment including IVR, VDN and Vector programming, as well as CMS administration. Communicate with other AIG Technologies professionals to coordinate resolution of all issues outside my scope and authority level including network and exchange servers. Maintain local computers and servers with all necessary OS patches and ensure anti-virus protection. Work with management to create and test disaster recovery solutions. Purchase and recommend technology investments including hardware and software to improve efficiency and productivity.

Us

I loaded and unload baggage from the cargo bins of aircraft (Boeing 737/757 and Airbus 320/321). I also directed the pilots to the proper position for docking at the terminal and pushed the aircraft away from the jetway at time of departure.