Benjamin Huntington Email and Phone Number

Managed multiple campus-wide projects to ensure facility compliance with court-appointed monitoring strategies, quality assurance plans of correction, and various governing body standardsLead facility policy review process by building a multi-disciplinary team, instructing department heads on policy review and revision proposals, and working with campus leadership to standardize, approve, and train all new/revised policiesContinuously improve student Behavior Management System through system design, staff training, management review, and quality assurancePrepared and organized documentation collection and interview preparation for external audits by internal stakeholders and external governing bodies (e.g., Performance-based Standards (Pbs), Department of Justice, Department of Education)Served as Performance-based Standards (PbS) site coordinator by leading team of twelve agency and facility contributors through training, design/implementation of new procedures, data collection, and project managementServed as liaison between facility and contract managers to identify technical deficiencies in systems and services while recommending enhancements to ensure contractors uphold terms of contract

Created multi-layered audit and management review processes to achieve restrictive measures, mental health services and behavior management system performance metricsSupported the design and execution of facility Quality Assurance policy by implementing multi-layered process audits, quality assurance indicators, corrective action workflows, and plans of correctionGathered relevant data and documents for internal and external stakeholders to ensure compliance with remedial plan and state and federal reporting entitiesCreated reports, dashboards, and other data tracking tools to support performance improvements across facility

Gather data from multiple sources to build and maintain Advanced Quality metrics, reports, dashboards and ad hoc analysesDevelop executive level presentations to report performance metrics, trends and implementation of the HNI Quality Management SystemCreate business tools to deliver actionable data intelligence to functional areas that impact the HNI customer experiencePresent customer experience metrics and Advanced Quality action items at weekly Management Reviews to update senior leadership on organizational progress Track daily metrics for accuracy, completeness and ease of use of quality data through MDI (Managing for Daily Improvement) boardTrain colleagues to access and utilize quality data reports through Microsoft Power BI, Excel and Access platforms

Planned, developed and assessed on-campus and online academic advising procedures and practices that supported year-to-year retention, progression and graduation metrics Supervised adoption of CRM to track academic performance, monitor advisor-student interactions, predict achievement outcomes and alert advisors on developments that adversely influence student success Collected and analyzed data to audit changes in program enrollment and year-to-year graduation rates Led team of 7 student services professionals to enhance academic success and student engagement Developed marketing and sales strategies to recruit students into Muscatine Community College residence hall, building annual revenue from $44,000 (prior to arrival) to $235,000 in 2017 and $255,000 for 2018 Managed monthly budgets within residence life department to ensure capital improvement, maintenance and student programming expenses were covered and cash-on-hand emergency fund was maintainedConducted annual performance reviews with team members and created monthly development plans based on professional goals and departmental needs Negotiated contract terms between MCC and corporate tenants of the MCC Apartments; developed contract language for all intake documents and contracts for prospective students and interns Successfully implemented online Student Planning Module, streamlining academic planning, registration and documentation processes Selected to 2018-2019 Iowa State Community College Leadership Initiative Consortium

Provided individualized counseling and coaching to first-generation, low-income and disabled students to help them overcome barriers to personal and academic successEnhanced student application and intake process to produce outcomes that align with TRIO program objectives including year-to-year persistence, graduation and transfer ratesIdentified and implemented coaching strategies and student touch points throughout the academic year to increase student activity and engagementDeveloped marketing materials including posters, brochures, infographics, emails and targeted presentations to improve program awareness and recruitment strategiesCreated and advanced bridge programming and on-going support for students progressing from developmental math coursework into Statistics Coordinated and marketed volunteer opportunities for the 2016-2017 academic year, connecting more than 70 TRIO students with community programs and agencies as a part of program’s TRIO Serves! initiative

Monitor prospect pool and track data to convert customer inquiries into student enrollments Build relationships with K-12 schools and students to create an early achievement mindset and improve yield of high school prospectsPlan and coordinate targeted recruitment and community engagement events, the largest hosting more than 1200 studentsDevelop and facilitate presentations to help students overcome social, economic, personal and institutional barriers to collegeCollaborate with high school counselors and administrators to improve area graduation rates and persistence from high school to collegeRecruit, hire, train and develop team of student ambassadors to assist with campus and community engagement Serve an active role on district task forces and committees to enhance strategic enrollment, international student advising, campus beautification, summer camp coordination, scholarship awarding and globalizationAdvise and counsel international student population through social and academic transitions to the college and community

Conducted in-depth interviews determining client strengths and needs in order to remove barriers to self- sufficiency Presented job readiness workshops aimed at improving program participants’ goal setting, job searching, and interviewing skillsIdentified community resources and opportunities that helped clients achieve self-sufficiency through education, employment and personal development activitiesManaged case load of 250 clients, while adhering to state guidelines regarding documentation, payments, overpayments and termination of benefits

Engaged in home visits to improve participants’ employability, parenting strategies, educational advancement, and basic life skills Educated recruits and community partners about the Family Development & Self Sufficiency program Recruited prospective participants and enrolled 100% of individuals who attended face-to-face recruitment visitsNetworked with local high schools, colleges, employers and social service agencies to facilitate opportunities for clientsPlanned and organized group activities and events to support strength building and peer mentoringCreated and introduced assessments to identify household strengths, potential areas of improvement and the need for referral to support servicesAdvocated for clients and agency in community and government forums and events

Played a central role in the organization’s stabilization and expansion following the removal and replacement of several contractorsAssisted in the training and development of eight contractors by coaching them in inspection, property preservation and documentation policiesDeveloped budgets and tracked profit margins of maintenance and inspection projectsManaged twelve accounts that provided more than 70% of the company’s gross revenueIncreased annual net revenue from $160,000 in 2008 to $210,000 in 2009 and 2010Acted as liaison between owner and contractors

Managed staff of 30 volunteer interns in preparing and executing promotional activities for games, camps and special events Facilitated informational interviews and career presentations between front office staff and volunteer internsDesigned advertisements and direct marketing materials encouraging diversity at games and community eventsSolicited and acquired donations and discounts from local businesses for game day promotions and giveaways

Recruited volunteers and employees by representing organization at volunteer and career fairs Produced agency video saving company more than $9,000Completed audit of organization’s media coverage and developed multi-media strategies to increase company exposure in print and radio Composed print materials including newsletter articles, backgrounders, senior staff biographies, brochures, news releases, pitch letters and a video script