In charge of the company’s day-to-day operational activities, performance, and risk management in support of the organization’s strategic goals, leading a high-performing team.Spearhead strong client recruitment, relationships, driving transactions, bank account reconciliation, regulatory compliance, with adherence to policies & procedures.Developing, managing, and delivery of credit strategy, technical support, annual operating planning, hiring, goal-setting, and performance management.

Key Duties• Credit Management: ○ In charge of loan origination and structuring, coordinating, documentation and facility risk approvals○ Management of strategic lending operations, processes, and procedures.• Quality Asset Management: I was in charge of loans appraisals, approvals, disbursements & collections• Market Strategy: General understanding of trends in the global financial market for the risk management process.• Financial Control: ○ Ensuring effective implementation of financial and accounting policies and procedures. ○ Analytical and numerical skills and ability to analyze financial statements and quantify financial risks.• Client Engagement: ○ Ensure strong and active management by the team on all client relationships.○ Participation in the sub-committees for approvals relating to client’s applications ensuring timely loan disbursements, recoveries, and payments • Staff Support: Staff Hiring, development, coaching, appraisals, training and mentorship• Coordination: Working closely with other teams (HR, Finance, Credit Administration, Debts Collection, Business Development)Key Accomplishments• Actively involved in supporting and championing initiatives that accelerated company quality assets, revenues and profitability growth over my tenure

Key Duties• Credit Management: ○ Accountable and in-charge of the debt’s performance for the bank, NPLs, Bad Debt collection and recoveries to the set targets and risk appetite○ Ensuring quality assurance and risk management for the bank• Performance Management: ○ The actualization of collection strategies and practices and ensuring performance targets are achieved○ Ensuring operations processes, procedures, systems, and tools are fully utilized and consistently delivering the required support○ Leading direct reports and their teams to ensure optimal performance, engagement, and succession○ Spearheading performance reporting, goal-setting and reasonable decision-making for the department • Client Service: Coordination of the mobile app call Centre and customers relations • Leadership: ○ Provide strategic and best practice thought leadership to enhance competitive advantage○ Developing and managing relationships with key internal and external stakeholders for the bank’s strategic objectives• Staff Support: Qualified staff hiring, coaching, development and performance management. Key Accomplishments• Responsible for successful debts recoveries and collection of over $20M in 2011

• Driving countrywide branches business growth performance• In charge of branches expansion, annual targets, budgets, Liabilities and Assets growth, • Staff performance, appraisals, incentives and development• Customer Care and relations• Collaboration with Products development team, Legal and Marketing teams for the business growth

Key Duties• Achieving annual profitability, client base, liabilities and assets growth top line to the set targets • Reviewed the risks accepted in the branch to ensure they were within the set underwriting guidelines• Ensured clients are constantly updated on accounts process and progress and that top-notch customer experience were provided to our intermediaries and clientele.• Supported in collecting revenue from key accounts through proactively driving quality of business ensuring achievement of set business mix target.• I was fully responsible for obtaining and providing the correct marketing intelligence to inform product development /customization and pricing• Ensured that all queries from customers and branch staff were addressed promptly through compliance with all regulatory and internal procedures in regard to the business.• Organized training, seminars and scheduled functions to ensure loyalty.• Carried out market research, customer data mining and segmentation and provide customer feedback to Head of Retail • Coordinated staff recruitment, development, training, coaching, and mentor-ship in liaison with the HR team