Benjamin Jackson Email & Phone Number

Melbourne, Victoria, Australia

• Spearheaded IT infrastructure management, hardware and software installation and maintenance.• Developed and deployed an internal application using Ruby on Rails, which streamlined and improved multiple internal processes by automating tasks and enhancing workflow efficiency.• Optimized IP-based telephony with Nice CXOne and RingCentral systems. Improved reporting measures and agent usability.• Administered and maintained core rental software, managing users and updates ensuring system reliability.• Maintained company databases across SQL, MS Access and MS Server, ensuring data integrity and accessibility.• Leveraged Salesforce CRM to enhance customer engagement and streamline sales processes. Linked the CRM to our customer database and set up custom objects and workflows.• Integrated external tools such as Appenate, Zapier and others to improve operational efficiency.• Reported directly to General Manager, giving updates on workflow weekly. Liaised frequently with branch managers to get feedback to improve systems.

Pakenham, Victoria, Australia

• Delivered comprehensive customer support including product service, troubleshooting and transportation coordination, enhancing customer satisfaction.• Collaborated with a small team of customer service agents to ensure the smooth operation of many different business facets.• Implemented reporting and dashboard capabilities for both agents and management.• Provided expert sales advice, contributing to customer engagement and business growth.• Established and oversaw a dedicated customer service center, managing up to 200 inbound/outbound calls per day.

Victoria, Australia

• Managed several stores across Melbourne, spending a significant amount of time at each.• Key duties included meeting KPIs for sales and business development, managing team members and swapping in for hire controllers or relevant jobs where necessary.• Attended monthly managerial meetings and prepared reports for the General Manager to provide insights into the daily running of each store.• Worked in a supporting technical role, being key in software systems expertise and provided training when new features were added or gaps in knowledge existed.• Experienced four different store work environments, handling the ability to adapt and work within diverse teams.

Mornington, Victoria, Australia

• Worked as a hire controller to start my career at Better Rentals, starting at Mornington and working my way through our other stores as necessary.• Worked within small teams which meant daily duties were varied and all aspects of store upkeep were handled by each team member.• Handled customer service, equipment bookings, equipment servicing, delivery jobs and general duties.• Heavily customer service focused, usually the first person to interact and engage with customers to understand their needs.

Bootcamp, Web Development

• Course covered many topics, including software architecture, database and SQL, front-end development, web app development, AI.

Bachelor Of Science - Bs, Computer Science (Incomplete), Incomplete

• Completed 2.5 years of 4 year degree. Was unable to continue due to personal reasons. • Main technologies covered: C++, Visual Basic.