Benjamin Jackson Email and Phone Number
I'm a Junior Full Stack Developer, finally pursuing what I was made for.🌱 Building and problem-solving have always driven me. Early on, I dropped out of my IT studies at university, believing I wasn’t good enough. Instead, I spent the next 20 years gaining valuable experience in retail construction, working as a Customer Service Specialist, Branch Manager, and, for the last five years, as a Systems Administrator managing IT infrastructure. Recently, I developed an app to help my colleagues become self-sufficient in IT as I transition into the next chapter of my career.🔧 I have a passion for building in all its forms. In 2012, I built our home and landscaped the garden. I also enjoy building LEGO structures with my son and have assembled countless computers over the years.🚀 During my parental leave, I reconnected with coding and rediscovered my passion for it. This led me to complete an intensive coding bootcamp, where I quickly learned the foundations of software development, building functional apps and websites that are user-friendly and efficient.Now, I am committed to dedicating the rest of my career to developing impactful applications while continuously honing my technical skills.⏱️ Alongside my technical expertise, I bring a wealth of transferable skills, including management, teamwork, collaboration, and strong communication. Most importantly, I care deeply about others and always strive to make a positive impact, going above and beyond in everything I do.Here's a link to my Github Profile: https://github.com/spigkaht
Better Rentals Pty Ltd
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Systems AdministratorBetter Rentals Pty Ltd Mar 2020 - PresentMelbourne, Victoria, Australia• Spearheaded IT infrastructure management, hardware and software installation and maintenance.• Developed and deployed an internal application using Ruby on Rails, which streamlined and improved multiple internal processes by automating tasks and enhancing workflow efficiency.• Optimized IP-based telephony with Nice CXOne and RingCentral systems. Improved reporting measures and agent usability.• Administered and maintained core rental software, managing users and updates ensuring system reliability.• Maintained company databases across SQL, MS Access and MS Server, ensuring data integrity and accessibility.• Leveraged Salesforce CRM to enhance customer engagement and streamline sales processes. Linked the CRM to our customer database and set up custom objects and workflows.• Integrated external tools such as Appenate, Zapier and others to improve operational efficiency.• Reported directly to General Manager, giving updates on workflow weekly. Liaised frequently with branch managers to get feedback to improve systems. -
Customer Service SpecialistBetter Rentals Pty Ltd Aug 2016 - Mar 2020Pakenham, Victoria, Australia• Delivered comprehensive customer support including product service, troubleshooting and transportation coordination, enhancing customer satisfaction.• Collaborated with a small team of customer service agents to ensure the smooth operation of many different business facets.• Implemented reporting and dashboard capabilities for both agents and management.• Provided expert sales advice, contributing to customer engagement and business growth.• Established and oversaw a dedicated customer service center, managing up to 200 inbound/outbound calls per day. -
Branch ManagerBetter Rentals Pty Ltd Jun 2004 - Aug 2016Victoria, Australia• Managed several stores across Melbourne, spending a significant amount of time at each.• Key duties included meeting KPIs for sales and business development, managing team members and swapping in for hire controllers or relevant jobs where necessary.• Attended monthly managerial meetings and prepared reports for the General Manager to provide insights into the daily running of each store.• Worked in a supporting technical role, being key in software systems expertise and provided training when new features were added or gaps in knowledge existed.• Experienced four different store work environments, handling the ability to adapt and work within diverse teams. -
Hire ControllerBetter Rentals Pty Ltd Oct 2003 - Jun 2004Mornington, Victoria, Australia• Worked as a hire controller to start my career at Better Rentals, starting at Mornington and working my way through our other stores as necessary.• Worked within small teams which meant daily duties were varied and all aspects of store upkeep were handled by each team member.• Handled customer service, equipment bookings, equipment servicing, delivery jobs and general duties.• Heavily customer service focused, usually the first person to interact and engage with customers to understand their needs.
Benjamin Jackson Education Details
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Incomplete
Frequently Asked Questions about Benjamin Jackson
What company does Benjamin Jackson work for?
Benjamin Jackson works for Better Rentals Pty Ltd
What is Benjamin Jackson's role at the current company?
Benjamin Jackson's current role is Junior Full Stack Web Developer | Career Changer | Ruby on Rails | JavaScript | React.js | SQL.
What schools did Benjamin Jackson attend?
Benjamin Jackson attended Le Wagon, Deakin University.
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