Senior Manager, Modern Workplace
Current
Jul 2023 - Present
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Ben Moore Email & Phone Number
Technical Service Manager | Audio/Visual Professional | Specialising in EUC modernisation and business transformation
at
Hogan Lovells
2 work emails found
@lr.org
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Service Manager | Audio/Visual Professional | Specialising in EUC modernisation and business transformation
Location
London, England, United Kingdom
Company size
Who is Ben Moore? Overview
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Quick answer
Ben Moore is listed as Technical Service Manager | Audio/Visual Professional | Specialising in EUC modernisation and business transformation at Hogan Lovells, a with 6316 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at lr.org and a matched LinkedIn profile for Ben Moore.
Ben Moore previously worked as Senior Manager, Modern Workplace at Hogan Lovells and Manager, Modern Workplace at Hogan Lovells. Ben Moore holds Bsc Geography, Geography, 2:2 from Anglia Polytechnic University.
Company email context
Email format at Hogan Lovells
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{first}.{last}@lr.org
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Profile bio
About Ben Moore
The IT landscape has changed dramatically over the last decade. As someone who has been at the forefront of this cloud revolution, I have extensive experience in End-User Compute (EUC) and Cloud administration technologies. I am proficient with the interdependencies of the various cloud productivity suites and support tasks. My specialities include Application Packaging and Deployment, Security Patching and Office updates and Microsoft Teams. I consider myself a subject matter expert (SME) within the EUC field, having experience of implementing efficiencies and finding solutions to overcome support challenges in a challenging corporate environment. I am skilled in all aspects of EUC hardware (laptops, desktops, hybrid 2-in-1 devices, printers, and audio/video collaboration devices. This includes experience of the RFP process for EUC hardware (I was lead technical manager for a £5 million tender/bid for EUC Hardware refresh globally)I have been integral to projects delivering upgrades from Skype for Business (SfB) to Teams including the governance, workflows, SBC configuration and user guides/how-to’s.I am proficient with EUC desired state using Active Directory, Azure Active Directory, Group Policies (GPO’s) having performed a major audit and service improvement initiative at Lloyds Register, increasing security, quicker logon times and more efficient BAU administration with a new naming convention and best practice guide produced.I have worked within the Financial Services, Healthcare, Insurance and Legal sectors bringing a pragmatic and diligent approach to my day-to-day activities. I have always met or exceeded business goals set, including reductions of operational spend annually (e.g. £35k 2019-20 for A/V global support costs) and BAU efficiencies (for Applications lifecycle 15% reduction in Change Mgmt. KPI’s in 3 months after migration to Intune platform).I have developed leadership skills and management experience bringing out the best in team members, including goal setting, service improvements and performance reviews. Within my management roles I have been responsible for budgets, vendor management and service management. This enables me to fulfil technical management roles and deliver value to whomever I work for.
Listed skills include Itil, Change Management, Active Directory, Group Policy, and 27 others.
Current workplace
Ben Moore's current company
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Hogan Lovells
8 roles
Ben Moore work experience
A career timeline built from the work history available for this profile.
Manager, Modern Workplace
Feb 2023 - Jun 2023
O365 Service Delivery Manager
Jun 2022 - Feb 2023
Collaboration 3Rd Line Technical Lead
Spearhead global investigation of current services in audio/visual, collaboration, and conference room space to leverage outcomes of empowering LR to review its current audio and visual environment and align to future investments to develop and implement a strategic plan under project governance.• Leveraged negotiation and communication skills to achieve successful outcome on audio/visual environment and collaboration platforms. This engagement along with service improvements, reduced operational annual spend by £35k from support budget 2019-20• MS Teams deployment, governance and workflows implemented across multi-business streams. Leveraging the tools and features of this collaboration tool, this enabled the business to fully function through the COVID Pandemic with a largely remote workforce• As an application SME, I successfully delivered a project to migrate app deployment from SCCM to MEM. Utilizing new deployment wrappers from VB to PowerShell and through Intunewin32 utility. With updated change templates and process documentation this simplified the publishing workflow and reduced Change delivery KPIs by 15% after 3 months • Implemented evergreen model for Office updates (Monthly Channel). Streamlining the IT release process, whilst providing new features and enhancements quicker to the business• Managed the successful implementation of Edge Chromium browser. Working with business stakeholders to reduce reliance on legacy browsers through Enterprise Mode and reduction of alternative browsers to simplify the support model/it process. With an effective comms strategy this saw Edge usage increases of over 65% in a 3-month period
Apr 2019 - Jun 2022
End User Technologies Manager
Carried out 3rd line technical team management covering over 200 sites, supervision of security, and oversight of SOE build and core infrastructure applications. Conducted fruitful business engagement to support delivery of vigorous and process driven technical solutions.• Performed AD account lockout problem management investigation with comprehensive troubleshooting guide and recommendations. With new KBA’s and support documentation the wider support teams were able to reduce SLA times and increase 1st time fix call rates by 4%• Facilitated delivery of tenable deployment solution for O365 with 75% mobile workforce despite adverse environment• Responsibility for design, implementation, and support for the rollout of Windows 10 and hardware refresh of the EUC estate. Including service transition, servicing rings and Migration Studio toolset for application rationalisation. Project was delivered on budget and provided the tools and technologies for the business to exceed annual revenue targets in 2017-2018
Oct 2011 - Apr 2019
Desktop Support Team Lead
Managed a team of 6 over 100 sites across Essex for 2nd line support while streamlining and exceeding SLA targets through service review and developing team coaching and hardening of the End-User environment
Jun 2009 - Sep 2011
Application Support Analyst
Developed technical documentation and provided support for investment banking applications and multi-platform support of Windows, UNIX, Oracle, and Sybase DB technologies.
Nov 2006 - May 2009
Lan Security Analyst
Supported over 40K users in EMEA in investment banking sector, spearheaded advanced administration of Active Directory and Novell
Jun 2006 - Nov 2006
Team & coworkers
Colleagues at Hogan Lovells
Other employees you can reach at hoganlovells.com. View company contacts for 6316 employees →
LC
Lynn Caraglior
Colleague at Hogan LovellsLouisville, Kentucky, United States
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AB
Alice Baptista
Colleague at Hogan LovellsGreater Paris Metropolitan Region, France
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AM
Artemis Mihaleto Taylor
Colleague at Hogan LovellsCity Of Johannesburg, Gauteng, South Africa
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NT
Nelson Tang
Colleague at Hogan LovellsHong Kong Sar, Hong Kong
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CC
Christelle Colette
Colleague at Hogan LovellsCharleroi Metropolitan Area, Belgium
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AR
Ashleigh Reynolds (Delaney)
Colleague at Hogan LovellsLouisville, Kentucky, United States
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RW
Rachel Williams
Colleague at Hogan LovellsGreater Swansea Area, United Kingdom
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NR
Nicole Ranft
Colleague at Hogan LovellsDüsseldorf, North Rhine-Westphalia, Germany
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KM
Kirsty Mccarthy
Colleague at Hogan LovellsIslington, England, United Kingdom
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DH
Debra Hay (Ficrs) (She/Her)
Colleague at Hogan LovellsLondon, England, United Kingdom
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Lynn Caraglior
Colleague at Hogan LovellsLouisville, Kentucky, United States
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AB
Alice Baptista
Colleague at Hogan LovellsGreater Paris Metropolitan Region, France
View →
AM
Artemis Mihaleto Taylor
Colleague at Hogan LovellsCity Of Johannesburg, Gauteng, South Africa
View →
NT
Nelson Tang
Colleague at Hogan LovellsHong Kong Sar, Hong Kong
View →
CC
Christelle Colette
Colleague at Hogan LovellsCharleroi Metropolitan Area, Belgium
View →
AR
Ashleigh Reynolds (Delaney)
Colleague at Hogan LovellsLouisville, Kentucky, United States
View →
RW
Rachel Williams
Colleague at Hogan LovellsGreater Swansea Area, United Kingdom
View →
NR
Nicole Ranft
Colleague at Hogan LovellsDüsseldorf, North Rhine-Westphalia, Germany
View →
KM
Kirsty Mccarthy
Colleague at Hogan LovellsIslington, England, United Kingdom
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DH
Debra Hay (Ficrs) (She/Her)
Colleague at Hogan LovellsLondon, England, United Kingdom
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3 education records
Ben Moore education
Bsc Geography, Geography, 2:2
Anglia Polytechnic University
A-Levels, General Studies, Biology, Geography
Epping Forest College
9 Gcses, Grade A-C, Including Maths (A) And English (A)
Wanstead High School
FAQ
Frequently asked questions about Ben Moore
Quick answers generated from the profile data available on this page.
What company does Ben Moore work for?
Ben Moore works for Hogan Lovells.
What is Ben Moore's role at Hogan Lovells?
Ben Moore is listed as Technical Service Manager | Audio/Visual Professional | Specialising in EUC modernisation and business transformation at Hogan Lovells.
What is Ben Moore's email address?
AeroLeads has found 2 work email signals at @lr.org for Ben Moore at Hogan Lovells.
Where is Ben Moore based?
Ben Moore is based in London, England, United Kingdom while working with Hogan Lovells.
What companies has Ben Moore worked for?
Ben Moore has worked for Hogan Lovells, Lloyd'S Register, Lloyds Register, Nhs, and Ubs.
Who are Ben Moore's colleagues at Hogan Lovells?
Ben Moore's colleagues at Hogan Lovells include Lynn Caraglior, Alice Baptista, Artemis Mihaleto Taylor, Nelson Tang, and Christelle Colette.
How can I contact Ben Moore?
You can use AeroLeads to view verified contact signals for Ben Moore at Hogan Lovells, including work email, phone, and LinkedIn data when available.
What schools did Ben Moore attend?
Ben Moore holds Bsc Geography, Geography, 2:2 from Anglia Polytechnic University.
What skills is Ben Moore known for?
Ben Moore is listed with skills including Itil, Change Management, Active Directory, Group Policy, Sccm, Scup, Citrix, and Windows Xp.
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